Electronic Repair Technician

Techy Frederick; West Virginia; On-site; USD 30,000 - 42,000; Full time

Job summary

Techy Frederick is seeking a customer-focused technician to repair phones, tablets, laptops and desktops in a welcoming store environment. The role emphasizes friendly service, accurate inventory handling and clear communication with customers.

Ideal candidates have high school diplomas and sales or customer service experience, with availability for evenings and weekends as needed. Training will align with corporate processes and store standards.

Qualifications

• High school diploma required.
• Sales / customer service experience required.
• Must have experience repairing phones, tablets, and computers.
• Ability to work in fast-paced environment.
• Willing to work nights, weekends, and holidays if needed.
• Good communication and organizational skills.

Responsibilities

• Answer calls, check-in and checkout customers.
• Assist with daily inventory counts.
• Repair electronic devices (phones, tablets, laptops, desktops).
• Clean store areas (floors, windows, shelves).
• Follow corporate daily task list.
• Provide excellent customer service.
• Take on new roles and responsibilities as assigned.
• Limit personal phone usage.
• Update tickets and leads on shift.
• Do marketing as required.
• Order parts promptly and update customers.

Skills

Customer service

Communication

Organizational skills

Positive attitude

Flexible schedule

Education

High school diploma

Tools

Electronics repair tools

Job description

Job Description

Roles And Responsibilities:

It is essential to maintain a positive attitude and a friendly demeanor at all times. A warm smile and professional conduct are key to creating a welcoming and supportive environment.

• All the employees should be able to answer the calls, check-in and checkout customers.
• Help with inventory count on a daily basis for AM and PM count.
• Repair all kinds of electronic devices like phones, iPad/tablets, laptops, desktops, etc.
• Duties include cleaning up the store as necessary including mopping and sweeping floors, cleaning and dusting windows, shelves.
• Always follow the daily task list provided by the corporate.
• Perform best customer service at all times.
• Employees should be able to take new roles and responsibilities as it comes his/her way.
• Limit the personal usage of the phones other than repair needs
• Update the tickets and the leads on his/her shift
• Do the marketing as required by the business.
• Order the parts in timely manner and update the customers promptly

Requirement-

• High school diploma
• Sales / customer service experience required
• MUST have experience with all brands of cellphone, computer, and tablet repairs- including but not limited to: iPhone, androids, Samsung, etc.
• Ability to work in a fast paced environment with a positive attitude
• Ability to follow directions and specific process steps to ensure quality workmanship
• Excellent communication and organizational skills
• Ability to work a flexible schedule including nights, weekends, and holidays if needed

Company Description

At Techy Frederick we are a repair store for all kinds of devices including and not limited to phones, iPad/tablets. laptops, desktops, computers, gaming consoles, etc. We will be extending our services to smart home installations. We do buy and sell all types of devices too

At Techy we are a repair store for all kinds of devices including and not limited to phones, iPad/tablets. laptops, desktops, computers, gaming consoles, etc. We will be extending our services to smart home installations. We do buy and sell all types of devices too.

At Techy we are a repair store for all kinds of devices including and not limited to phones, iPad/tablets. laptops, desktops, computers, gaming consoles, etc. We will be extending our services to smart home installations. We do buy and sell all types of devices too.