Computer and Phone Repair Technician/Sales Associate

IFIX Investment Group LLC; Tampa (FL); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Flexible schedule

Résumé du poste

IFIX Investment Group LLC seeks a technically skilled technician to diagnose, troubleshoot, and repair devices in a fast-paced retail environment. You will work with a team to deliver quality service, explain complex issues clearly to customers, and provide accurate repair estimates.

Responsibilities include maintaining records, assisting customers, and upholding store standards while contributing to solutions for improved repairs and customer satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Proven organizational and multitasking capabilities.

Responsabilités

• Diagnose, troubleshoot and repair devices.
• Provide repair estimates and explain issues to customers in simple terms.
• Maintain accurate records using the POS system and inventory control.
• Ensure repairs meet quality standards and store policies.
• Greet customers and provide a positive, helpful service experience.
• Handle phone inquiries professionally and warmly.

Connaissances

Customer service

Problem solving

Communication

Teamwork

Time management

Adaptability

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Benefits:

• Employee discounts
• Flexible schedule

Job descriptions:

We are looking for a technician who can perform various tasks such as diagnosing, troubleshooting and repairing devices. Computer troubleshooting, diagnosing and repairing is required. Soldering and console experience is preferred. The ideal candidate will be able to work independently, have extensive hands-on experience with our repairs, and will also be part of a team that develops new solutions to increase Home+ sale . Our technicians also provide guidance and assistance to customers as needed, so we're looking for a problem-solver with a history of providing solutions for customers.

Tasks and responsibilities:

• Diagnose, troubleshoot and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repair
• Maintain the cleanliness and professional appearance of the store

Basic qualifications:

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organization skills
• Strong written and oral communication skills
• Work well in team environment
• Ability to work flexible retail schedule , including weekends and holidays
• High school diploma or GED
• A passing background check (criminal and drug test)
• Basic knowledge of Microsoft Office

Preferred Qualifications:

• Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles
• 1+ years of customer service/retail sales experience
• Basic knowledge of mobile devices and operating systems