Account Resource Manager

Securitas Technology Corporation; San Jose (CA); On-site; USD 26,000 - 33,000; Full time

Job summary

Securitas Electronic Security Inc. in San Jose, CA, seeks an Account Resource Manager – Electronic Security to bridge technical and managerial work, interfacing with Bank of America teams and supporting burglar alarm and digital video systems at banking centers and ATMs.

The role emphasizes customer performance metrics, root-cause analysis, and cross-group collaboration. You will work with service, procurement, and sales teams, communicating effectively with customers and internal stakeholders,

Qualifications

• Bachelor's or Associate degree preferred.
• 1–3 years of related work experience or equivalent.
• Experience with DMP, Parabit, and Verint DVR tech.
• Intermediate Excel and PowerPoint skills.
• Strong attention to detail and strong communication skills.
• Ability to analyze data and numbers.

Responsibilities

• DMP, Verint, Parabit, Hanwha systems management.
• Manage a steady volume of inbound/outbound calls with professionalism.
• Oversee escalation to service, iparts procurement, and sales.
• Coordinate with subject matter experts for escalations.
• Maintain follow-up communications on customer expectations.
• Work independently and make decisions in the best interest of the company and customer.
• Create and maintain technical and best-practice documents.
• Be on-call to provide support for critical issues on a rotating schedule.
• Detail-oriented and organized with multitasking ability.

Skills

DMP training

Verint training

Parabit training

Hanwha training

Phone etiquette

Communication skills

Excel formulas

Education

Bachelor's or Associate Degree preferred

Tools

Microsoft Excel

PowerPoint

Job description

Account Resource Manager

Securitas Electronic Security Inc. San Jose, California, United States

Securitas Technology Corporation, (STC) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Account Resource Manager – Electronic Security will serve as a Security Operations and Command Center (SOACC) Support Specialist. The SOACC Support Specialist is responsible for interfacing with the Bank of America Implementation and Maintenance team and will partner with the administration and support of burglar alarm and digital video systems at banking centers, remote ATM’s and remote AHD’s.

The Account Resource Manager (ARM) position is a blend between technical and managerial functions with strong emphasis on meeting customer expectations for performance metrics, ability to identify root causes and implement correction strategies across a nationwide footprint, while creating partnerships between Bank of America, Securitas, and subcontractor groups. The ARM duties are demanding and provide an excellent opportunity to develop strong customer relationship, technical performance, and analytical skills.

Some essential functions of this position include:

Organizational Requirements

• DMP trained, Verint trained, Parabit trained, Hanwha trained, AMAG trained. Decent with spreadsheets.
• Ability to manage a steady volume of phone calls (inbound/outbound) with a high degree of professionalism
• Oversee escalation to service team, iparts procurment team, and sales,
• Contact subject matter experts when needed for escalation issues. Manage follow up communications to parties involved
• Handle follow-up communications on customer expectations
• Work well independently and make decisions in the best interest of the company and customer
• Strong analytical, inter-personal and communication skills are recommended to interface with customers, associates, sales and technical people.
• Create and maintain technical and best practice documents
• On-call availability to provide support for critical issues on a rotating schedule
• Detail-oriented and organized with the ability to multi-task

Job Requirements:

Educational and Technical Requirements

• Bachelors or Associates Degree preferred. 1-3 years of related work experience or equivalent
• Ability to support DMP, Parabit, and Verint DVR technology
• Intermediate knowledge of Microsoft Excel (formulas, chart generation) and PowerPoint
• Basic knowledge of Six Sigma methodologies and/or Quality Assurance/Quality Control procedures desired
• Strong attention to detail, excellent oral and written communication skills and a service-minded attitude
• Ability to correlate data and numbers for analysis

Securitas Technology offers comprehensive benefits including:

• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Salary Information

$19 - $24 Hourly Wage