Electronic Payments Operations Lead

Stanford Federal Credit Union; Palo Alto (CA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life/AD&D insurance

Disability insurance

401(k) matching

Education reimbursement

Paid vacation

Job summary

Stanford Federal Credit Union in Palo Alto seeks an Electronic Payments Manager to lead daily payment operations, including wire transfers, ACH, and mobile deposits, ensuring accuracy and regulatory compliance. You will drive risk management, enhance member experience, coach staff, and support system implementations and process improvements, with a focus on reliability and collaboration.

This is a full-time role with competitive benefits and a chance to shape payments services for 95,000+

Qualifications

• Five years related experience in financial services (preferred) and one year managing others.
• Four-year degree from an accredited college or university preferred; or equivalent experience.
• In-depth knowledge of OFAC and BSA requirements.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Lead and oversee daily electronic payment operations, including wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions.
• Manage operational risk and compliance controls to ensure adherence to regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures.
• Improve member experience by monitoring feedback, addressing escalated issues, and identifying opportunities to enhance service delivery and efficiency.
• Provide leadership, coaching, and development to team members, conduct performance reviews, and foster accountability and collaboration.
• Support strategic departmental initiatives including system implementations, process improvements, and product enhancements.
• Cross-train on all functions and serve as backup during staffing absences, peak periods, and emergencies.

Skills

Customer service

Interpersonal skills

OFAC/BSA knowledge

Regulatory compliance

Education

Bachelor's degree or equivalent

AAP/NCP certification a plus

Tools

Microsoft Excel

Microsoft Word

Job description

Stanford Federal Credit Union in Palo Alto seeks an Electronic Payments Manager to lead daily payment operations, including wire transfers, ACH, and mobile deposits, ensuring accuracy and regulatory compliance. You will drive risk management, enhance member experience, coach staff, and support system implementations and process improvements, with a focus on reliability and collaboration.

This is a full-time role with competitive benefits and a chance to shape payments services for 95,000+