Electronic Payments Manager

Stanford Federal Credit Union; Palo Alto (CA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life/AD&D insurance

Disability insurance

401(k) matching

Education reimbursement

Paid vacation

Job summary

Stanford Federal Credit Union in Palo Alto seeks an Electronic Payments Manager to lead daily payment operations, including wire transfers, ACH, and mobile deposits, ensuring accuracy and regulatory compliance. You will drive risk management, enhance member experience, coach staff, and support system implementations and process improvements, with a focus on reliability and collaboration.

This is a full-time role with competitive benefits and a chance to shape payments services for 95,000+

Qualifications

• Five years related experience in financial services (preferred) and one year managing others.
• Four-year degree from an accredited college or university preferred; or equivalent experience.
• In-depth knowledge of OFAC and BSA requirements.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Lead and oversee daily electronic payment operations, including wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions.
• Manage operational risk and compliance controls to ensure adherence to regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures.
• Improve member experience by monitoring feedback, addressing escalated issues, and identifying opportunities to enhance service delivery and efficiency.
• Provide leadership, coaching, and development to team members, conduct performance reviews, and foster accountability and collaboration.
• Support strategic departmental initiatives including system implementations, process improvements, and product enhancements.
• Cross-train on all functions and serve as backup during staffing absences, peak periods, and emergencies.

Skills

Customer service

Interpersonal skills

OFAC/BSA knowledge

Regulatory compliance

Education

Bachelor's degree or equivalent

AAP/NCP certification a plus

Tools

Microsoft Excel

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Electronic Payments Manager

CFO VP Full Time Management Palo Alto, CA, US

3 days ago Requisition ID: 1693

Salary Range: $120,000.00 To $145,000.00 Annually

Electronic Payments Manager Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, \"we work hard, and we play hard\", and we need your help to improve even more financial lives!

Who YOU are:

• Five years related experience in financial services, and one year managing other employees preferred.


• A four-year degree (BS, BA, BSC, etc.) from an accredited College or University preferred; or equivalent combination of education and experience. AAP/NCP is a plus.


• In-depth knowledge of OFAC and BSA (Office of Foreign Assets Control)


• Strong customer service and interpersonal skills.


• Proficient in Microsoft Excel and Word.

What YOU’LL do:

• Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions. Ensure all activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.


• Manage operational risk and compliance controls by ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures. Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.


• Drive an exceptional member experience by monitoring member feedback, addressing escalated issues, and identifying opportunities to improve service delivery, operational efficiency, and overall satisfaction.


• Provide leadership, coaching, and development to team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering a culture of accountability, collaboration, and continuous improvement.


• Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen the payment services function.


• Cross-train on all department functions and serve as a hands‑on resource and backup for critical operational tasks, ensuring seamless support during staffing absences, peak processing periods, and emergency situations.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents


• Quarterly incentives up to 10% of your salary (based on position)


• Employer 401(k) matching up to 5% plus additional annual discretionary contributions


• Education reimbursement up to $5,200/year


• Employee recognition program with cash incentives


• Commuter Toll Benefit $100-$200/month (based on position)


• Wellness Benefits up to $1,200 per year


• Paid Sick Time accrues at two weeks per year


• Paid Vacation Time accrues at three weeks per year


• Paid Federal banking holidays (approximately 11 per year)


• Ongoing training and education, seminars, and conferences


• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)


• Waived fees and deposit bonuses on Stanford FCU accounts


• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

Stanford Federal Credit Union providescompetitivepay ranges based on factors such as (but not limited to) the scope and responsibilities,qualificationsneeded for the position andexternal market pay for comparablepositions.

Please Note:

SFCU does not provide work visa sponsorship or accept visa transfers for any positions.

Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities