EPS Assistant Manager: Lead Payments Ops & Innovation

San Francisco Federal Credit Union; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) Plan

Profit sharing

Tuition reimbursement

Job summary

San Francisco Federal Credit Union (SFFedCU) is hiring an Electronic Payment Services Assistant Manager for the Golden Gate Branch in San Francisco. This role leads EPS operations, overseeing ACH, wires, e‑fund transfers, and related payment processes to ensure accuracy, compliance, and strong controls.

The role focuses on process improvements, automation, and collaborations with Compliance, Risk, Technology, and Vendors, driving efficiency and scalable payment solutions for members.

Qualifications

• 5+ years of progressive experience in credit union, banking, financial services, electronic payments, or payment operations.
• Strong knowledge of Electronic Payment Services and payment processing.
• Working knowledge of ACH, wires, electronic funds transfers, payment settlement, and related operational processes.
• Demonstrated leadership, coaching, and cross‑functional collaboration skills.
• Experience with project management, process improvement, system implementations, or operational initiatives.
• Strong analytical, problem‑solving, organizational, and communication skills.
• Ability to manage sensitive and confidential financial information.
• High level of accuracy, sound judgment, and attention to detail.

Responsibilities

• Participate in the management and strategic direction of Electronic Payment Services by evaluating operational effectiveness, recommending business solutions, establishing priorities, and implementing initiatives that support organizational objectives.
• Provide expertise and oversight for ACH, wire transfers, Remote Deposit Capture, Share Draft, Bill Pay, IRA, electronic funds transfers, and related payment processes.
• Ensure operational accuracy, compliance, service quality, and effective risk management.
• Exercise independent judgment and discretion in evaluating, resolving, and approving complex payment exceptions, operational issues, and member escalations.
• Lead process improvement, workflow optimization, and automation initiatives to increase efficiency and strengthen controls.
• Manage and support specialized projects, system enhancements, technology implementations, and operational transformation initiatives.
• Partner with Compliance, Risk, Technology, Operations, and vendors to implement
• Analyze operational performance metrics and identify opportunities for enhanced productivity and scalability.
• Support employee development, cross‑training, and operational consistency within the department.
• Act on behalf of departmental leadership in assigned areas and support business decisions impacting Electronic Payment Services operations.

Skills

Leadership

Cross-functional

Payment operations

Regulatory compliance

Analytical skills

Project management

Communication

Data confidentiality

Education

Bachelor's degree

Tools

Payment processing systems

Job description

San Francisco Federal Credit Union (SFFedCU) is hiring an Electronic Payment Services Assistant Manager for the Golden Gate Branch in San Francisco. This role leads EPS operations, overseeing ACH, wires, e‑fund transfers, and related payment processes to ensure accuracy, compliance, and strong controls.

The role focuses on process improvements, automation, and collaborations with Compliance, Risk, Technology, and Vendors, driving efficiency and scalable payment solutions for members.