Electromechanical Tech Service Rep - Warranty & Support (WI)

Generac; Waukesha (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading energy solutions company is seeking a Technical Service Representative I - Electromechanical in Waukesha, Wisconsin. This on-site role involves providing technical assistance, authorizing warranty repairs, and supporting our dealer network. Ideal candidates should have an Associates degree in a relevant technical field, excellent customer service and communication skills, and troubleshooting abilities. Bilingual in Spanish is preferred. Responsibilities include assisting dealer technicians and resolving customer inquiries.

Qualifications

• Associates degree or equivalent experience in relevant technical field.
• Bilingual Spanish preferred.
• Basic understanding of mechanical and electrical (AC/DC) theory.

Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians.
• Provide accurate, timely, and descriptive notes during calls.
• Assist Dealer Technicians with remote diagnostic tools.
• Follow established diagnostic techniques to troubleshoot systems.
• Gather documentation regarding product failure and improvement.

Skills

Customer Service skills

Communication skills

Troubleshooting skills

Active listening skills

Education

Associates degree in a relevant technical field

Bachelor’s Degree

Tools

Microsoft Office suite

Job description

A leading energy solutions company is seeking a Technical Service Representative I - Electromechanical in Waukesha, Wisconsin. This on-site role involves providing technical assistance, authorizing warranty repairs, and supporting our dealer network. Ideal candidates should have an Associates degree in a relevant technical field, excellent customer service and communication skills, and troubleshooting abilities. Bilingual in Spanish is preferred. Responsibilities include assisting dealer technicians and resolving customer inquiries.