Electromechanical Technical Service Rep – On-Site in WI

DR Power LLP; Waukesha (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading energy technology company is seeking a Technical Service Representative - Electromechanical for its Waukesha, Wisconsin location. The role involves providing technical assistance, warranting repairs, and supporting dealers with diagnostic tools and customer service. Ideal candidates should have an associate's degree or technical experience, proficiency in customer service, and a basic understanding of mechanical and electrical principles. The position is not remote and requires on-site presence.

Qualifications

• Associates degree or equivalent experience in relevant technical field.
• Preferred Bachelor's degree for more advanced knowledge.
• Bilingual in Spanish is a plus.

Responsibilities

• Provide technical assistance and authorize warranty repairs.
• Answer inbound calls and respond to emails from Dealer Technicians.
• Follow established diagnostic techniques to troubleshoot systems.

Skills

Customer Service skills

Troubleshooting skills

Bilingual Spanish

Basic mechanical and electrical theory

Microsoft Office Suite proficiency

Education

Associates degree or equivalent experience

Bachelor's Degree (preferred)

Job description

A leading energy technology company is seeking a Technical Service Representative - Electromechanical for its Waukesha, Wisconsin location. The role involves providing technical assistance, warranting repairs, and supporting dealers with diagnostic tools and customer service. Ideal candidates should have an associate's degree or technical experience, proficiency in customer service, and a basic understanding of mechanical and electrical principles. The position is not remote and requires on-site presence.