Electromechanical Field Tech — Repair & On‑Site Solutions

DOC Services, Inc.; Virginia; Remote; USD 50,000 - 75,000; Full time

Job summary

DOC Services, Inc. operates a nationwide electromechanical field service network, servicing big box retail stores for preventative and reactive maintenance.

Technicians work from home, travel to customer sites, and follow safety protocols to minimize downtime and extend equipment life. With 35+ years of experience across 1500+ stores, the company seeks a skilled technician who can troubleshoot, repair, and document activity via handheld devices while coordinating parts and travel logistics to

Qualifications

• High school diploma or GED required.
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics.
• Use computer applications including Microsoft Office and call management software.
• Know and understand safety regulations required as it relates to equipment repair.
• Strong organization skills; self-motivated and detail oriented.

Responsibilities

• Perform billable work by maintaining, troubleshooting and servicing equipment.
• Abide by all OSHA, customer and DOC safety regulations including PPE requirements.
• Respond to all service calls within customer expectations and DOC requirements.
• Provide all documentation as required by customer and DOC through handheld device.
• Perform cost effective service and repairs while maintaining quality.
• Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair.
• Available to be reached via phone for reactive service repairs unless otherwise approved.
• Order the correct parts needed for the repair.
• Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job.
• Arrive to job on-time and prepared with tools, instructions, parts and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation accurately and as scheduled.
• Return parts as requested, following instructions and in a timely fashion.
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer.
• Other duties as needed.

Skills

Electrical knowledge

Mechanical knowledge

Reading schematics

Documentation skills

Organization

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Service management software

Job description

DOC Services, Inc. operates a nationwide electromechanical field service network, servicing big box retail stores for preventative and reactive maintenance.

Technicians work from home, travel to customer sites, and follow safety protocols to minimize downtime and extend equipment life. With 35+ years of experience across 1500+ stores, the company seeks a skilled technician who can troubleshoot, repair, and document activity via handheld devices while coordinating parts and travel logistics to