Electromechanical Field Technician - Travel & On-Site Repair

Doc Services; Springfield (MO); Remote; USD 52,000 - 78,000; Full time

Job summary

DOC SERVICES specializes in preventative and reactive maintenance of electromechanical equipment in big-box retail stores. We provide repair solutions to extend equipment life and minimize downtime across 1,500 stores in the US.

Electromechanical Field Service Technicians work from a home base, respond to service calls, perform electrical and mechanical repairs, document work with handheld devices, and travel to customer sites as scheduled by the DSM. OSHA and PPE safety rules apply.

Qualifications

• High school diploma or GED required.
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read schematics.
• Use computer applications including Microsoft Office and call management software.
• Know and understand safety regulations required as it relates to equipment repair.
• Strong organization skills; self-motivated and detail oriented.
• Valid driver's license and good driving record along with proof of insurance.
• Satisfactory background check is required.
• Maintain a professional appearance and behavior, and a positive attitude.
• Written, verbal and electronic communication skills.
• Other duties as needed.

Responsibilities

• Perform billable maintenance, troubleshooting and servicing of equipment.
• Abide by OSHA, customer and DOC safety regulations and PPE requirements.
• Respond to service calls within customer expectations and DOC requirements.
• Document all work using handheld devices and documentation systems.
• Order parts and maintain inventory for repairs.
• Travel to and from customer locations; arrive on time and prepared.
• Evaluate preventable service problems and educate customers on fixes.
• Maintain organization and cleanliness of tools, parts and workspace.
• Collaborate with DSM for timely problem resolution.
• Perform other duties as needed.

Skills

Electrical knowledge

Mechanical knowledge

Reading schematics

MS Office

Call management software

Documentation

Attention to detail

Wardrobe and professional appearance

Communication skills

Self-motivation

Education

High school diploma or GED

Tools

MS Office

Call management software

Job description

DOC SERVICES specializes in preventative and reactive maintenance of electromechanical equipment in big-box retail stores. We provide repair solutions to extend equipment life and minimize downtime across 1,500 stores in the US.

Electromechanical Field Service Technicians work from a home base, respond to service calls, perform electrical and mechanical repairs, document work with handheld devices, and travel to customer sites as scheduled by the DSM. OSHA and PPE safety rules apply.