Electromechanical Field Service Technician - On-Site Repair

All Jobs bv; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

DOC SERVICES specializes in preventive and reactive maintenance on electromechanical equipment inside big box retail stores. With 35+ years of experience servicing over 1500 stores nationwide, our certified technicians provide repair solutions that extend equipment life, reduce downtime, and support our customers' bottom line.

As an Electromechanical Field Service Technician, you will work from home base, respond to service calls, perform electrical and mechanical repairs, read schematics, and

Qualifications

• High school diploma or GED required.
• Minimum two years of equipment repair experience or combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics.
• Use computer applications including Microsoft Office and call management software.
• Know and understand safety regulations required as it relates to equipment repair.
• Strong organization skills; self-motivated and detail oriented.
• Valid driver's license and good driving record along with proof of insurance.
• Satisfactory background check is required.
• Maintain a professional appearance and behavior, and a positive attitude.
• Written, verbal and electronic communication skills.

Responsibilities

• Perform billable work by maintaining, troubleshooting and servicing equipment.
• Abide by all OSHA, customer and DOC safety regulations including PPE requirements.
• Respond to all service calls within customer expectations and DOC requirements.
• Provide all documentation as required by customer and DOC through handheld device.
• Perform cost effective service and repairs while maintaining quality.
• Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair.
• Available to be reached via phone for reactive service repairs unless otherwise approved.
• Order the correct parts needed for the repair.
• Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job.
• Arrive to job on-time and prepared with tools, instructions, parts and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation accurately and as scheduled.
• Return parts as requested, following instructions and in a timely fashion.
• As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendation to customer.
• Other duties as needed

Skills

Electrical knowledge

Mechanical knowledge

Read schematics

Organization skills

Written/verbal communication

Driver's license

Problem solving

Self-motivation

Education

High school diploma or GED

Tools

Microsoft Office

Call management software

Job description

DOC SERVICES specializes in preventive and reactive maintenance on electromechanical equipment inside big box retail stores. With 35+ years of experience servicing over 1500 stores nationwide, our certified technicians provide repair solutions that extend equipment life, reduce downtime, and support our customers' bottom line.

As an Electromechanical Field Service Technician, you will work from home base, respond to service calls, perform electrical and mechanical repairs, read schematics, and