Quality Technician: Customer-Focused Quality & Troubleshooting

Eaton; Menomonee Falls (WI); On-site; USD 53,253 - 78,104; Full time

Benefits offered by this job

Health and Welfare benefits

Retirement benefits

Paid time off programs

Job summary

A leading electrical company in Menomonee Falls is seeking an entry-level customer support specialist. This role involves providing quality support through product evaluation and technical repairs. An Associate's degree in Industrial, Electrical or Mechanical Technology is required. The ideal candidate will have strong analytical skills, be organized, and able to lift up to 35 pounds. This position offers a full-time employment opportunity at an onsite location.

Qualifications

• Associate’s degree required from an accredited institution.
• Experience with measurement tools and basic hand tools preferred.
• Must be capable of lifting objects up to 35 pounds.

Responsibilities

• Provide quality support for customers through product evaluation.
• Conduct technical evaluations and repairs of warranty returns.
• Write post-evaluation customer reports as needed.
• Facilitate ongoing continuous improvement.

Skills

Customer service skills

Analytical problem-solving

Organizational skills

Knowledge of problem-solving tools

Ability to read schematics

Education

Associate’s degree in Industrial, Electrical or Mechanical Technology

Tools

Mechanical and electrical measurement tools

Basic hand and power tools

Job description

A leading electrical company in Menomonee Falls is seeking an entry-level customer support specialist. This role involves providing quality support through product evaluation and technical repairs. An Associate's degree in Industrial, Electrical or Mechanical Technology is required. The ideal candidate will have strong analytical skills, be organized, and able to lift up to 35 pounds. This position offers a full-time employment opportunity at an onsite location.