Electrical Service Manager - Residential

Bardi Heating, Cooling, Plumbing, Electrical; Norcross (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Bardi Heating, Cooling, Plumbing, Electrical in Norcross, GA, seeks an experienced Electrical Service Manager to lead our residential service team. This hands-on leadership role emphasizes coaching technicians, driving revenue per ticket, and maintaining safety and code compliance.

You will coach, mentor, and evaluate technicians, partner with cross-functional teams, and champion a culture of accountability and exceptional customer service. Equal opportunity employer.

Qualifications

• Proven leadership experience in residential electrical service.
• Ability to coach and develop technicians for improved performance.
• Strong communication and problem-solving skills.
• Comfortable managing KPIs, revenue goals, and technician performance.

Responsibilities

• Lead, coach, and develop a team of residential Service Electricians.
• Drive department performance around revenue, average ticket, conversions, memberships, and KPIs.
• Conduct ride-alongs, coaching sessions, and performance reviews.
• Train technicians on technical skills, customer communication, and service processes.
• Set expectations and hold the team accountable for results.
• Review department results daily/weekly and create action plans when needed.
• Partner with Dispatch, Customer Service, Sales, Install and other teams to enhance the customer experience.
• Ensure safe, professional job execution in line with electrical codes and company standards.
• Help resolve escalated customer concerns and technical issues.
• Assist with recruiting, onboarding, and developing new electricians.
• Identify opportunities to improve processes, productivity, profitability, and capacity.
• Maintain staffing levels to support company growth.
• Foster a culture of accountability, development, teamwork, and customer care.

Skills

Leadership

Residential electrical

Coaching

KPI management

ServiceTitan

Communication

Driver's license

Tools

ServiceTitan

Job description

Electrical Service Manager

Bardi Heating, Cooling, Plumbing, Electrical | Norcross, GA

Residential Electrical

Bardi Heating, Cooling, Plumbing, Electrical is looking for an experienced Electrical Service Manager to lead and grow our residential electrical service team. This is a hands-on leadership role for someone who knows the electrical trade, understands the residential service business, and knows how to develop technicians while driving strong operational and financial results.

As Electrical Service Manager, you’ll be responsible for the day-to-day performance of the electrical service department, including technician coaching, revenue performance, customer experience, quality of work, safety, and overall team accountability.

What You’ll Do

• Lead, coach, and develop a team of residential Service Electricians
• Drive department performance around revenue, average ticket, conversion, memberships, callbacks, and other key service KPIs
• Conduct regular ride-alongs, coaching sessions, one-on-ones, and performance reviews
• Train technicians on technical skills, customer communication, service processes, and presenting solutions
• Set clear expectations and hold the team accountable for performance
• Review daily and weekly department results and develop action plans when performance is below goal
• Partner with Dispatch, Customer Service, Sales, Install, and other departments to create a strong customer experience
• Ensure jobs are completed safely, professionally, and in accordance with applicable electrical codes and company standards
• Help resolve escalated customer concerns and technical issues
• Assist with recruiting, interviewing, onboarding, and developing new electricians
• Identify opportunities to improve processes, productivity, profitability, and technician capacity
• Maintain appropriate staffing levels to support company growth
• Build a culture centered around accountability, development, teamwork, and taking care of the customer

What We’re Looking For

• Strong experience in residential electrical service
• Previous leadership or management experience in the electrical, HVAC, plumbing, or home-services industry strongly preferred
• Strong understanding of residential electrical systems, troubleshooting, repair, replacement, and code requirements
• Proven ability to coach and develop service technicians
• Comfortable managing KPIs, revenue goals, and individual technician performance
• Strong communication and problem‑solving skills
• Ability to have difficult conversations and hold employees accountable while maintaining a positive team environment
• Highly organized and able to operate effectively in a fast‑paced service environment
• Experience with ServiceTitan is a plus
• Valid driver’s license and acceptable driving record

What Success Looks Like

You’re not just keeping the department running — you’re building a stronger team. Your electricians know what’s expected of them, receive consistent coaching, deliver a great customer experience, and have the tools and training they need to succeed. You understand the numbers behind the business and can turn those numbers into actionable coaching and operational improvements.

Why Bardi?

Bardi Heating, Cooling, Plumbing, Electrical is a growing residential HVAC, Plumbing, and Electrical company serving the Metro Atlanta area. We’re continuing to invest in our electrical division and are looking for a leader who wants to play an important role in building the team and taking the department to the next level.

If you’re an experienced electrical service leader who enjoys developing people, improving performance, and building a winning team, we’d like to talk with you.

Bardi Heating, Cooling, Plumbing, Electrical is an Equal Opportunity Employer.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.