Lead Residential Electrical Services Manager

Bardi Heating, Cooling, Plumbing, Electrical; Norcross (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Bardi Heating, Cooling, Plumbing, Electrical in Norcross, GA, seeks an experienced Electrical Service Manager to lead our residential service team. This hands-on leadership role emphasizes coaching technicians, driving revenue per ticket, and maintaining safety and code compliance.

You will coach, mentor, and evaluate technicians, partner with cross-functional teams, and champion a culture of accountability and exceptional customer service. Equal opportunity employer.

Qualifications

• Proven leadership experience in residential electrical service.
• Ability to coach and develop technicians for improved performance.
• Strong communication and problem-solving skills.
• Comfortable managing KPIs, revenue goals, and technician performance.

Responsibilities

• Lead, coach, and develop a team of residential Service Electricians.
• Drive department performance around revenue, average ticket, conversions, memberships, and KPIs.
• Conduct ride-alongs, coaching sessions, and performance reviews.
• Train technicians on technical skills, customer communication, and service processes.
• Set expectations and hold the team accountable for results.
• Review department results daily/weekly and create action plans when needed.
• Partner with Dispatch, Customer Service, Sales, Install and other teams to enhance the customer experience.
• Ensure safe, professional job execution in line with electrical codes and company standards.
• Help resolve escalated customer concerns and technical issues.
• Assist with recruiting, onboarding, and developing new electricians.
• Identify opportunities to improve processes, productivity, profitability, and capacity.
• Maintain staffing levels to support company growth.
• Foster a culture of accountability, development, teamwork, and customer care.

Skills

Leadership

Residential electrical

Coaching

KPI management

ServiceTitan

Communication

Driver's license

Tools

ServiceTitan

Job description

Bardi Heating, Cooling, Plumbing, Electrical in Norcross, GA, seeks an experienced Electrical Service Manager to lead our residential service team. This hands-on leadership role emphasizes coaching technicians, driving revenue per ticket, and maintaining safety and code compliance.

You will coach, mentor, and evaluate technicians, partner with cross-functional teams, and champion a culture of accountability and exceptional customer service. Equal opportunity employer.