Electrical Service Manager - Residential

Bardi Heating, Cooling, and Plumbing; Norcross (GA); On-site; USD 95,000 - 125,000; Full time

Job summary

Bardi Heating, Cooling, Plumbing, Electrical is seeking an experienced Electrical Service Manager to lead our residential electrical service team in Norcross, GA. This is a hands-on leadership role focused on coaching technicians, driving revenue, and delivering exceptional customer service.

You'll manage day-to-day operations, review performance against KPIs, ensure code compliance, and partner with dispatch and sales to grow the department while maintaining safety and quality standards.

Qualifications

• Strong experience in residential electrical service.
• Prior leadership or management roles in home services.
• Solid understanding of residential electrical systems and codes.
• Proven ability to coach and develop technicians.
• Comfortable managing KPIs and revenue goals.
• Excellent communication and problem-solving skills.
• Highly organized in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of residential Service Electricians.
• Drive department performance around revenue, average ticket, conversion, memberships, and KPIs.
• Conduct ride-alongs, coaching sessions, and performance reviews.
• Train technicians on technical skills and customer communication.
• Set clear expectations and hold the team accountable.
• Review results and develop action plans to improve performance.
• Partner with Dispatch, Customer Service, Sales, Install and other departments.
• Ensure jobs are completed safely and to code.
• Help resolve escalated customer concerns.
• Assist with recruiting, interviewing, onboarding new electricians.
• Identify opportunities to improve processes, productivity, profitability.
• Maintain staffing levels to support growth.
• Build a culture of accountability, development, teamwork, customer focus.

Skills

Leadership

Coaching

KPIs

Communication

Problem-solving

Time management

Safety culture

Tools

ServiceTitan

Job description

Electrical Service Manager

Bardi Heating, Cooling, Plumbing, Electrical | Norcross, GA
Residential Electrical

Bardi Heating, Cooling, Plumbing, Electrical is looking for an experienced Electrical Service Manager to lead and grow our residential electrical service team. This is a hands‑on leadership role for someone who knows the electrical trade, understands the residential service business, and knows how to develop technicians while driving strong operational and financial results.

As Electrical Service Manager, you’ll be responsible for the day‑to‑day performance of the electrical service department, including technician coaching, revenue performance, customer experience, quality of work, safety, and overall team accountability.

What You’ll Do

• Lead, coach, and develop a team of residential Service Electricians
• Drive department performance around revenue, average ticket, conversion, memberships, callbacks, and other key service KPIs
• Conduct regular ride‑alongs, coaching sessions, one‑on‑ones, and performance reviews
• Train technicians on technical skills, customer communication, service processes, and presenting solutions
• Set clear expectations and hold the team accountable for performance
• Review daily and weekly department results and develop action plans when performance is below goal
• Partner with Dispatch, Customer Service, Sales, Install, and other departments to create a strong customer experience
• Ensure jobs are completed safely, professionally, and in accordance with applicable electrical codes and company standards
• Help resolve escalated customer concerns and technical issues
• Assist with recruiting, interviewing, onboarding, and developing new electricians
• Identify opportunities to improve processes, productivity, profitability, and technician capacity
• Maintain appropriate staffing levels to support company growth
• Build a culture centered around accountability, development, teamwork, and taking care of the customer

What We’re Looking For

• Strong experience in residential electrical service
• Previous leadership or management experience in the electrical, HVAC, plumbing, or home‑services industry strongly preferred
• Strong understanding of residential electrical systems, troubleshooting, repair, replacement, and code requirements
• Proven ability to coach and develop service technicians
• Comfortable managing KPIs, revenue goals, and individual technician performance
• Strong communication and problem‑solving skills
• Ability to have difficult conversations and hold employees accountable while maintaining a positive team environment
• Highly organized and able to operate effectively in a fast‑paced service environment
• Experience with ServiceTitan is a plus
• Valid driver’s license and acceptable driving record

What Success Looks Like

You’re not just keeping the department running — you’re building a stronger team. Your electricians know what’s expected of them, receive consistent coaching, deliver a great customer experience, and have the tools and training they need to succeed. You understand the numbers behind the business and can turn those numbers into actionable coaching and operational improvements.

Why Bardi?

Bardi Heating, Cooling, Plumbing, Electrical is a growing residential HVAC, Plumbing, and Electrical company serving the Metro Atlanta area. We’re continuing to invest in our electrical division and are looking for a leader who wants to play an important role in building the team and taking the department to the next level.

If you’re an experienced electrical service leader who enjoys developing people, improving performance, and building a winning team, we’d like to talk with you.

Bardi Heating, Cooling, Plumbing, Electrical is an Equal Opportunity Employer.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.