Residential Electrical Services Leader

Bardi Heating, Cooling, and Plumbing; Norcross (GA); In loco; USD 95.000 - 125.000; Tempo pieno

Descrizione del lavoro

Bardi Heating, Cooling, Plumbing, Electrical is seeking an experienced Electrical Service Manager to lead our residential electrical service team in Norcross, GA. This is a hands-on leadership role focused on coaching technicians, driving revenue, and delivering exceptional customer service.

You'll manage day-to-day operations, review performance against KPIs, ensure code compliance, and partner with dispatch and sales to grow the department while maintaining safety and quality standards.

Competenze

• Strong experience in residential electrical service.
• Prior leadership or management roles in home services.
• Solid understanding of residential electrical systems and codes.
• Proven ability to coach and develop technicians.
• Comfortable managing KPIs and revenue goals.
• Excellent communication and problem-solving skills.
• Highly organized in a fast-paced environment.

Mansioni

• Lead, coach, and develop a team of residential Service Electricians.
• Drive department performance around revenue, average ticket, conversion, memberships, and KPIs.
• Conduct ride-alongs, coaching sessions, and performance reviews.
• Train technicians on technical skills and customer communication.
• Set clear expectations and hold the team accountable.
• Review results and develop action plans to improve performance.
• Partner with Dispatch, Customer Service, Sales, Install and other departments.
• Ensure jobs are completed safely and to code.
• Help resolve escalated customer concerns.
• Assist with recruiting, interviewing, onboarding new electricians.
• Identify opportunities to improve processes, productivity, profitability.
• Maintain staffing levels to support growth.
• Build a culture of accountability, development, teamwork, customer focus.

Conoscenze

Leadership

Coaching

KPIs

Communication

Problem-solving

Time management

Safety culture

Strumenti

ServiceTitan

Descrizione del lavoro

Bardi Heating, Cooling, Plumbing, Electrical is seeking an experienced Electrical Service Manager to lead our residential electrical service team in Norcross, GA. This is a hands-on leadership role focused on coaching technicians, driving revenue, and delivering exceptional customer service.

You'll manage day-to-day operations, review performance against KPIs, ensure code compliance, and partner with dispatch and sales to grow the department while maintaining safety and quality standards.