Electrical Service Manager: Field Ops & Growth Leader

inchargeenergy; Fort Worth (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) matching contribution

Health, dental, and vision coverage

Paid jury duty

Paid holidays

Generous vacation

Paid sick leave

Opportunities for advancement

Office meals and snacks

Team building events and activities

Job summary

InCharge Energy is seeking a Service Manager in Fort Worth, Texas, to lead the day-to-day sales and revenue generation of our Sales & Service office. You will oversee a multidisciplinary team, streamline workflows, and drive growth while maintaining gross margin targets.

You'll supervise technicians, coordinate dispatch, and ensure safety, quality, and timely service delivery across multiple sites, with a focus on accountability and continuous improvement.

Qualifications

• Bachelor's degree in business administration, construction management, operations management, engineering, or equivalent work experience.
• 5+ years of experience in electrical service, maintenance, construction, or related field operations.
• Demonstrated experience leading and managing field-based electrical technicians, electricians, or service crews.
• Strong knowledge of electrical systems, troubleshooting methodologies, electrical safety standards, and industry best practices.
• Ability to provide technical guidance and serve as the primary escalation point for complex electrical service issues and customer concerns.
• Experience coordinating field service activities, scheduling personnel, and optimizing technician productivity across multiple job sites.
• Proven ability to review, approve, and verify work orders, service reports, labor hours, material usage, and job completion documentation for accuracy and compliance.
• Experience ensuring compliance with applicable electrical codes, OSHA requirements, company safety policies, and customer specifications.
• Proficiency with work order management systems, field service software, and maintenance management platforms (CMMS).
• Excellent communication and customer service skills, with the ability to interact effectively with customers, vendors, and internal stakeholders.

Responsibilities

• Supervise all service technicians, providing daily direction, field coaching, and performance reinforcement.
• Oversee technician and electrician workflows to ensure safe work practices, efficient job execution, and adherence to company procedures, installation standards, and customer requirements.
• Drive technician productivity by ensuring accurate time charging to work orders, monitoring utilization metrics, and holding each technician accountable for meeting daily and weekly performance targets.
• Serve as the first line of technical escalation. Address technician questions promptly to keep field work moving, reduce downtime, and maintain job momentum.
• Coordinate the technician dispatch process to maximize field coverage, balance workloads, and ensure timely response to customer needs.
• Schedule, track, and document all required technician training, including technical certifications, OEM courses, and safety compliance requirements (OSHA, NFPA, EVSE-specific training, etc.).
• Provide on‑site supervision and perform hands-on field work when needed to support job completion, troubleshoot issues, and uphold quality control standards.
• Manage the technician service-truck fleet, ensuring 100% DOT compliance, proper maintenance, accurate mileage logs, and readiness for field deployment.
• Enter and maintain ADP time entries in the Excel Technician Timesheet Tracker. Validate hours, job codes, and documentation to ensure accurate labor reporting and operational transparency.
• Review and approve technician work orders and ADP payroll to support timely, accurate payroll processing and proper job-cost allocation.
• Approve technician RAMP card transactions, ensuring receipts, documentation, and cost controls are followed in alignment with purchasing guidelines.

Skills

Leadership of field crews

Communication skills

Customer service

Technical troubleshooting

Electrical safety knowledge

Education

Bachelor's degree in business administration, construction management, operations management, engineering, or equivalent work experience

Tools

CMMS

Field service software

Maintenance management platforms

Job description

InCharge Energy is seeking a Service Manager in Fort Worth, Texas, to lead the day-to-day sales and revenue generation of our Sales & Service office. You will oversee a multidisciplinary team, streamline workflows, and drive growth while maintaining gross margin targets.

You'll supervise technicians, coordinate dispatch, and ensure safety, quality, and timely service delivery across multiple sites, with a focus on accountability and continuous improvement.