HVAC Operations Leader & Growth Partner

Service Experts; Fort Worth (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Incentives

Paid time off & holidays

Medical, dental, and vision insurance

401(k) retirement with company match

Life and disability insurance

Experts University training

Job summary

Service Experts Heating & Air Conditioning is seeking an Assistant General Manager in Fort Worth, TX. This leader guides the Field Management team, defines priorities, and ensures the success of team members while coordinating with supervisors and individual contributors.

You will drive operational efficiency across Sales, Maintenance, Installation, and service departments, support the Sales Team, manage budgets and payroll accuracy, and mentor Customer Service Specialists on performance

Qualifications

• 5+ years experience in the HVAC industry including sales, installation and service.
• Supervisory experience required.
• Excellent customer service and communication abilities.
• Strong technical troubleshooting skills.
• Valid driver’s license.

Responsibilities

• Implements organizational policies and goals in conjunction with the General Manager.
• Coordinates activities of service departments to drive operational efficiency.
• Assists with leading a successful Sales Team.
• Assists with budget analysis and setting profitability goals.
• Helps ensure payroll processes are accurate and on time.
• Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Manages dispatchers and technician scheduling to maximize call volume/capacity.
• Ensures Health, Safety and Environmental processes are followed.
• Analyzes customer satisfaction feedback and follows up appropriately.
• Supports the General Manager on sales goal planning and tracking.
• Helps develop ongoing performance feedback and counseling for employees.
• Adheres to HR standards and guidelines on reviews, counsel and discipline.

Skills

HVAC experience

Supervisory experience

Customer service

Troubleshooting

Driver's license

Education

Bachelor’s Degree in Business, Operations or related field

Job description

Service Experts Heating & Air Conditioning is seeking an Assistant General Manager in Fort Worth, TX. This leader guides the Field Management team, defines priorities, and ensures the success of team members while coordinating with supervisors and individual contributors.

You will drive operational efficiency across Sales, Maintenance, Installation, and service departments, support the Sales Team, manage budgets and payroll accuracy, and mentor Customer Service Specialists on performance