Electrical Service Operations Leader for Growth & Client Relations

Enterprise Electrical; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance.

The Service Manager ensures service work is delivered safely, efficiently, and aligned with customer expectations while driving productivity, profitability, and long-term client retention.

Qualifications

• Minimum of 7–10 years of experience in electrical service operations.
• Strong leadership experience managing service teams or field personnel.
• Bachelor’s degree preferred or equivalent combination of education and field leadership.

Responsibilities

• Lead and manage daily electrical service operations for branch/region.
• Develop and execute service strategy focused on revenue growth and margin performance.
• Build and maintain strong client relationships, including service agreements.
• Manage service scheduling, dispatch, technician utilization, and productivity.
• Oversee service agreement programs, preventive maintenance, and on-call operations.
• Monitor financial performance: P&L, pricing, labor efficiency and costs.
• Ensure compliance with licensing, NEC, OSHA and safety standards.
• Recruit, develop and retain service team talent.
• Establish and monitor KPIs for response time and retention.
• Report performance and issues to leadership.
• Oversee fleet, tools, equipment, and material logistics.

Skills

Electrical service ops

Leadership

Financial acumen

Client relationships

Safety compliance

Team management

Education

Bachelor’s degree in Construction Management/Engineering

Electrical trade experience

Electrical license (Journeyman/Master)

7–10 years service ops exp

Tools

Service management software

MS Office Suite

CRM/ERP systems

Dispatch and scheduling platforms

Job description

Enterprise Electrical is seeking a Service Manager to lead and manage electrical service operations for an assigned branch or region. This role oversees service technicians, service coordinators, administrative support, customer relationships, and overall service division performance.

The Service Manager ensures service work is delivered safely, efficiently, and aligned with customer expectations while driving productivity, profitability, and long-term client retention.