Electrical Service Manager

Bryan Electric Inc.; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Medical, Dental, and Vision Insurance

401k matching

Paid time off

100% employer paid disability insurance

Job summary

A growing electrical contracting company is seeking an experienced Electrical Service Manager to oversee daily operations, manage technicians, and ensure customer satisfaction. The ideal candidate will have at least 5 years of experience in electrical service work and a strong leadership background. Responsibilities include leading the service team, ensuring compliance with safety standards, and enhancing operational excellence. Competitive salary and benefits offered, including medical and retirement plans.

Qualifications

• 5+ years of experience in electrical service work.
• Prior leadership or management experience in an electrical environment.
• Ability to read blueprints and service documentation.

Responsibilities

• Manage and lead the electrical service team.
• Oversee daily service operations and job prioritization.
• Ensure compliance with NEC and local codes.

Skills

Leadership experience

Knowledge of electrical systems

Organizational skills

Communication skills

Customer service skills

Education

Journeyman or Master Electrician license (preferred)

Tools

Service management software

Basic computer applications

Job description

About Us

Bryan Electric Inc is a growing electrical contracting company known for quality workmanship, responsive service, and long-term customer relationships. We specialize in commercial electrical services and are committed to safety, professionalism, and continuous improvement. We're looking for an experienced Electrical Service Manager to lead our service department and help drive operational excellence and profitability.

Position Summary

The Electrical Service Manager is responsible for overseeing the daily operations of the service division, including managing technicians, coordinating service calls, ensuring customer satisfaction, and driving departmental performance. This role combines technical expertise, leadership, and business acumen.

Key Responsibilities

• Manage and lead the electrical service team, including hiring, training, scheduling, and performance management
• Oversee daily service operations, dispatching, and job prioritization
• Ensure all work is completed safely, on time, and in compliance with NEC, local codes, and company standards
• Serve as a point of contact for key customers, resolving issues and maintaining strong relationships
• Review service tickets, estimates, time keeping sheets and invoices for accuracy and profitability
• Monitor response time, job margins, technician productivity, and customer satisfaction
• Coordinate with project management, sales, and accounting teams
• Enforce safety policies and promote a strong safety culture
• Identify opportunities for process improvements, upselling, and service growth

Qualifications

• Journeyman or Master Electrician license preferred (or equivalent experience)
• Minimum [5+] years of experience in electrical service work
• Prior leadership or management experience in an electrical or construction environment
• Strong knowledge of electrical systems, troubleshooting, and codes
• Excellent organizational, communication, and customer service skills
• Ability to read blueprints, estimates, and service documentation
• Proficiency with service management software and basic computer applications
• Valid driver's license and clean driving record

What We Offer

• Competitive salary based on experience
• Opportunities for career growth in a stable, growing company
• Company vehicle or vehicle allowance (if applicable)
• Medical, Dental, and Vision Insurance effective first day of the month following your start date
• 401k matching after 6 months of continuous employment
• Paid time off based on accrual basis
• Paid holidays
• 100% employer paid Short-term and long-term disability
• Voluntary and involuntary life insurance

Bryan Electric Inc. requires drug screening, MVR screening, and background screening to qualify for this position.