Electrical Service Manager

High 5 Plumbing; Golden (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Benefits

401(k) match

Paid holidays

PTO

No on-call

Dispatch from home

Career growth

Job summary

High 5 Plumbing in Golden, CO, seeks an experienced Residential Electrical Service Manager to lead and grow our electrical service department. You will drive daily operations, coach technicians, and ensure safety, quality, and customer satisfaction.

The ideal candidate will have 5+ years in residential electrical service, a Journeyman or Master Electrician license, and strong leadership, communication, and coaching skills. Enjoy a competitive package with growth opportunities.

Qualifications

• Journeyman or Master Electrician license required.
• 5+ years of residential electrical experience.
• Previous leadership or management experience in electrical service.
• Strong communication, coaching, and problem-solving skills.
• Experience with scheduling software and service management platforms.

Responsibilities

• Lead and manage daily operations of the electrical department.
• Recruit, interview, hire, train, and mentor electricians and apprentices.
• Conduct ride-alongs, coaching, and performance reviews.
• Ensure high-quality workmanship and excellent customer service.
• Monitor revenue, profitability, and customer satisfaction.
• Schedule workloads to maximize efficiency and service demand.
• Ensure compliance with electrical codes and safety regulations.
• Address customer concerns and resolve escalated issues.
• Collaborate with dispatch and other departments for smooth operations.
• Develop processes to improve productivity and efficiency.
• Lead team meetings and ongoing technical and sales training.
• Review quality, callbacks, and warranty work for improvements.
• Prepare KPIs reports and present results to leadership.

Skills

Leadership

Coaching

Customer service

Communication

Problem-solving

Safety compliance

Residential electrical knowledge

Education

Journeyman or Master Electrician license

Tools

ServiceTitan

Job description

Description

We are looking for an experienced and driven Residential Electrical Service Manager to lead and grow our electrical service department.

This position is responsible for the day-to-day performance of the electrical service team, including technician development, revenue and KPI performance, customer satisfaction, safety, quality, and operational efficiency.

The ideal candidate is a strong leader who understands residential electrical service, knows how to coach technicians to provide options and solutions to homeowners, and can hold a team accountable while creating a positive, high-performance culture.

Why Join Us?

• Competitive Compensation: Earn an estimated $90,000-$120,000+ annually.
• Weekly Pay: Get paid every Monday!
• Benefits: Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched 401(k): Invest in your future with employer contributions.
• Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off.
• No On-Call Schedule: Maintain work-life balance with zero on-call requirements.
• Dispatch From Home: Start your day in a company-provided, fully stocked vehicle.
• Career Growth & Training: Access ongoing professional development from some of the best trainers in the industry.

Responsibilities

• Lead and manage the daily operations of the electrical department.
• Recruit, interview, hire, train, and mentor electricians and apprentices.
• Conduct regular ride-alongs, coaching sessions, and performance reviews.
• Ensure technicians provide exceptional customer service and maintain high-quality workmanship.
• Monitor department performance, including revenue, profitability, conversion rates, and customer satisfaction.
• Schedule and coordinate workloads to maximize efficiency and meet service demands.
• Ensure compliance with all local, state, and national electrical codes and safety regulations.
• Address customer concerns and resolve escalated service issues promptly.
• Collaborate with dispatch, customer service, warehouse, and other departments to ensure smooth operations.
• Develop and implement processes to improve productivity and operational efficiency.
• Conduct team meetings and ongoing technical and sales training.
• Review job quality, callbacks, and warranty work to identify improvement opportunities.
• Prepare reports on key performance indicators (KPIs) and present results to leadership.

Requirements

• Journeyman or Master Electrician license.
• 5+ years of residential electrical experience.
• Previous leadership or management experience in an electrical service environment.
• Strong communication, coaching, and problem-solving skills.
• Experience with scheduling software and service management platforms (e.g., ServiceTitan or similar).
• Valid driver's license with an acceptable driving record.