Electrical Service Manager

Preston Recruitment; Austin (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Vehicle allowance

Medical, dental, and vision insurance

Life and supplemental insurance

Generous PTO and paid holidays

Overtime opportunities

Continuing education and training

Career growth opportunities

Job summary

Enterprise Electrical in Austin, Texas seeks an experienced Electrical Service Manager to lead our service operations. You will manage technicians, coordinators and support staff, driving scheduling, dispatch, and service delivery while growing the division’s revenue and customer base.

This senior role focuses on day-to-day service delivery, profitability, and customer satisfaction, with on-site work in Austin and occasional flexibility for emergency coverage.

Qualifications

• 3–5 years of leadership experience overseeing technicians or field teams.
• Strong knowledge of commercial/industrial electrical service operations.
• Experience with scheduling, dispatch and workforce utilization.
• Proven P&L, pricing, budgeting and cost-control experience.
• Successful track record growing service agreements and retaining customers.
• Excellent leadership, communication and problem-solving skills.
• Experience with service management software (CRM/dispatch).
• OSHA 30 certification required; Journeyman/Master license preferred.

Responsibilities

• Lead Service Technicians, coordinators and admin staff.
• Manage scheduling, dispatch and workforce utilization.
• Develop the division’s revenue, profitability and customer base.
• Oversee service agreements, preventative maintenance and emergency response.
• Manage P&L, pricing, labor efficiency, margins and costs.
• Build customer relationships and expand existing accounts.
• Recruit and retain a high-performing service team.
• Establish KPIs for productivity, response times and satisfaction.
• Ensure NEC, OSHA compliance and safety requirements.
• Identify opportunities to convert service work into larger projects.

Skills

Leadership experience

Customer relationships

Communication

Problem solving

Electrical service operations

Education

Journeyman/Master Electrician license

OSHA 30 certification

Tools

CRM software

Dispatch software

Scheduling software

Excel/ERP systems

Job description

Electrical Service Manager - Austin, Texas

Lead, Grow and Shape a High-Performing Electrical Service Division

Enterprise Electrical is seeking an experienced Electrical Service Manager to lead our service operations in Austin, Texas.

This is a senior operational leadership opportunity for someone who understands the electrical service business from the field to the financials. You will lead technicians and support staff, strengthen customer relationships, improve operational performance and grow a profitable service book of business.

You will have ownership of day-to-day service delivery, scheduling, dispatch, workforce utilization, customer satisfaction, service agreements and divisional financial performance.

If you are an electrical service leader who knows how to develop people, retain customers and turn responsive service into sustainable growth, we want to hear from you.

Key Responsibilities:

• Lead Service Technicians, Coordinators and administrative support staff
• Manage scheduling, dispatch, technician utilization and service delivery
• Develop the service division’s revenue, profitability and customer base
• Oversee service agreements, preventive maintenance and emergency response
• Manage P&L performance, pricing, labor efficiency, margins and costs
• Build lasting customer relationships and expand existing accounts
• Recruit, develop and retain a high-performing service team
• Establish and monitor KPIs for productivity, response times and customer satisfaction
• Ensure compliance with the NEC, OSHA, licensing and safety requirements
• Identify opportunities to convert service relationships into larger projects

What We’re Looking For:

• 3–5 years of leadership experience managing technicians or field teams
• Strong knowledge of commercial or industrial electrical service operations
• Experience managing scheduling, dispatch and workforce utilization
• Proven P&L, pricing, budgeting and cost-control experience
• Strong record of growing service agreements and retaining customers
• Excellent leadership, communication and problem-solving skills
• Experience with service management, CRM or dispatch software
• OSHA 30 certification required
• Journeyman or Master Electrician license preferred
• Vehicle allowance
• Medical, dental and vision insurance
• Life and supplemental insurance
• Generous PTO and paid holidays
• Overtime opportunities
• Continuing education and training
• Excellent career growth opportunities

The Opportunity

You will have the autonomy to lead daily service operations, develop your team and influence the continued growth of the division.

This is a full-time position based on-site in Austin. Some flexibility may be required to support emergency calls and operational demands.