Service Manager - Electrical

Master Electric, Inc; Las Vegas (NM); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Medical insurance

Paid vacation and holidays

Career advancement opportunities

Job summary

Master Electric, Inc, a trusted electrical contractor serving the Las Vegas area, is seeking a Service Manager – Electrical to lead residential and commercial service teams. You will manage field personnel, coordinate service calls, prepare estimates, and uphold safety and quality standards to deliver exceptional customer service.

The role emphasizes leadership, service operations oversight, and collaboration with leadership to grow the service division.

Qualifications

• 5+ years of residential electrical experience.
• 2+ years of supervisory or service management experience.
• Strong knowledge of NEC and residential electrical systems preferred.
• Experience with troubleshooting, service work, and field support.
• Excellent leadership, communication, and customer service skills.
• Ability to pass background check, assessment testing and drug screening.

Responsibilities

• Lead, schedule, and support residential and commercial service electricians.
• Manage incoming service requests and ensure timely response and completion.
• Prepare estimates, quotes, and change orders for service work.
• Provide technical guidance to field teams and support customers.
• Maintain customer relationships and ensure satisfaction.
• Oversee safety compliance, quality control, and service documentation.
• Coordinate with vendors, suppliers, and subcontractors as needed.
• Monitor team productivity, performance, and training development.
• Maintain records of labor, materials, and service history.
• Collaborate with leadership to grow service operations.

Skills

Leadership

Customer service

Communication

Tools

Service Titan

Microsoft Office

Job description

Service Manager – Electrical

Location: Las Vegas, NV

Pay: $90,000 - $110,000 annually

About Master Electric

Master Electric is a trusted electrical contractor serving the Las Vegas Valley for over 30 years. We provide commercial, industrial, and healthcare electrical services and are expanding our service division to meet growing demand. We are seeking an experienced Service Manager to lead our residential and commercial service teams and deliver exceptional customer service.

Position Overview

The Service Manager is responsible for overseeing the daily operations of our residential and commercial electrical service departments. This role will manage field personnel, coordinate service calls, support customers, prepare estimates, and ensure projects are completed safely, efficiently, and to the highest quality standards.

Key Responsibilities

• Lead, schedule, and support a team of residential and commercial service electricians
• Manage incoming service requests and ensure timely response and completion
• Prepare estimates, quotes, and change orders for service work
• Provide technical guidance and troubleshooting support to field teams
• Maintain strong client relationships and ensure customer satisfaction
• Oversee safety compliance, quality control, and service documentation
• Implement and support Service Titan CRM and service management processes
• Coordinate with vendors, suppliers, and subcontractors as needed
• Monitor team productivity, performance, and training development
• Maintain accurate records of labor, materials, and service history
• Collaborate with company leadership to grow and improve service operations

Qualifications

Required

• 5+ years of experience in the residential electrical industry, preferred
• 2+ years of supervisory, foreman, or service management experience
• Strong knowledge of NEC and residential electrical systems, preferred
• Experience with troubleshooting, service work, and field support
• Excellent leadership, communication, and customer service skills
• Proficiency with Service Titan, Microsoft Office, or similar software
• Valid driver’s license with a clean driving record
• Ability to pass a background check, assessment testing, and drug screening

Compensation & Benefits

• Earning potential of $90,000 - $110,000 annually
• Company vehicle or vehicle allowance
• Medical insurance
• Paid vacation and company holidays
• Career advancement opportunities
• Supportive, team-oriented work environment
• Long-term stability with an established local contractor