Electrical Service Administrator & Dispatch Coordinator

Freestate Electric; Laurel (MD); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 
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Paid time off and holidays

Life and disability insurance

Professional development and CE

Career advancement opportunities

Job summary

Freestate Electric is seeking an Electrical Service Administrator to provide comprehensive administrative support to the Electrical Service Department. You will coordinate service requests, schedule technicians, maintain customer records, process work orders, and support billing and project documentation.

In this role you will serve as the administrative hub between customers, field personnel, service managers, vendors, and accounting to ensure exceptional customer service and efficient service

Qualifications

• Requires high school diploma or GED; associate degree preferred.
• Minimum 3 years admin experience in electrical/construction/ HVAC/ service contracting preferred.
• Experience supporting field service operations highly preferred.

Responsibilities

• Receive, prioritize, and dispatch service requests.
• Create and maintain service work orders from initiation to completion.
• Schedule technicians based on customer needs, location, and availability.
• Provide professional communication regarding service requests and job status.
• Prepare service proposals, quotations, and customer correspondence.
• Process work orders for invoicing and coordinate with Accounting.

Skills

Customer service

Organizational skills

Communication

Multitasking

Time management

Education

Associate degree in Business Administration or related field

High school diploma or GED

Tools

MS Office 365

Adobe Acrobat

Viewpoint Vista

ERP systems

Document management systems

Job description

Freestate Electric is seeking an Electrical Service Administrator to provide comprehensive administrative support to the Electrical Service Department. You will coordinate service requests, schedule technicians, maintain customer records, process work orders, and support billing and project documentation.

In this role you will serve as the administrative hub between customers, field personnel, service managers, vendors, and accounting to ensure exceptional customer service and efficient service