Electrical Service Admin & Scheduling Specialist

Freestate Electrical Companies; Montpelier Forest (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company–m

Paid time off and company holidays

Life and disability insurance

Professional development and continued

Career advancement opportunities

Job summary

Freestate Electrical Companies is seeking an Electrical Service Administrator to provide comprehensive administrative support to the Electrical Service Division. You will coordinate service requests, schedule technicians, maintain customer records, process work orders, and support billing and project documentation.

You will act as the hub between customers, field personnel, service managers, vendors, and accounting to ensure exceptional customer service and efficient service operations.

Qualifications

• High school diploma or GED required.
• Associate degree in Business Administration, Construction Management, or related field preferred.

Responsibilities

• Receive, prioritize, and dispatch incoming service requests.
• Create and maintain service work orders from initiation through completion.
• Schedule electricians and service technicians based on customer needs, location, and availability.
• Monitor technician schedules and adjust assignments as necessary.
• Maintain emergency and after-hours service call documentation.
• Provide professional and timely communication regarding service requests, scheduling, and job status.
• Coordinate with customers regarding site access, scheduling, and project updates.
• Prepare service proposals, quotations, and customer correspondence.
• Process completed service tickets and ensure accurate documentation.
• Maintain electronic and paper project files.
• Assist Service Manager with departmental reporting and administrative functions.
• Prepare weekly and monthly operational reports.
• Review technician service tickets for completeness and accuracy.
• Process work orders for invoicing.
• Coordinate with Accounting to ensure timely billing.
• Track purchase orders, vendor invoices, and customer billing requirements.
• Assist with collections by providing supporting documentation when requested.
• Process technician timecards and daily labor reports.
• Maintain employee certifications, licenses, and training records.
• Coordinate onboarding documentation for new service personnel.
• Assist with scheduling training and certification renewals.
• Coordinate material orders for service technicians.
• Track deliveries and maintain material documentation.
• Track technician certifications, licenses, and required training.
• Maintain customer-required compliance documentation.
• Support company safety initiatives and recordkeeping.
• Maintain service contracts and preventative maintenance agreements.
• Organize permits, inspection reports, and closeout documentation.
• Archive completed work orders according to company procedures.
• Maintain accurate electronic records within company management systems.

Skills

Customer service

Organization

Multitasking

Communication

Attention to detail

Prioritization

Telephone etiquette

Education

High school diploma or GED

Associate degree in Business Administration or related field

Tools

MS Office 365

Adobe Acrobat

Viewpoint Vista

ERP/accounting systems

Electronic document management systems

Job description

Freestate Electrical Companies is seeking an Electrical Service Administrator to provide comprehensive administrative support to the Electrical Service Division. You will coordinate service requests, schedule technicians, maintain customer records, process work orders, and support billing and project documentation.

You will act as the hub between customers, field personnel, service managers, vendors, and accounting to ensure exceptional customer service and efficient service operations.