Service Administrator

Lyons Electric; Delafield (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Lyons Electric is seeking a Service Administrator to coordinate the day-to-day operations of the service department. This role serves as the primary link between customers, field technicians, the Lead Service Technician/Estimator, vendors, and the VP/General Manager to keep the service workflow efficient and responsive.

You will schedule and dispatch technicians, manage work orders, assist with billing and accounts receivable, track estimates, coordinate materials and permits, and maintain

Qualifications

• 2+ years of administrative, scheduling, customer service, construction, electrical, HVAC, plumbing, or related experience preferred.
• Experience working for an electrical, HVAC, plumbing, mechanical, or other construction contractor
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and willingness to learn company-specific software.
• Ability to maintain confidentiality and handle sensitive information professionally.

Responsibilities

• Schedule and dispatch electrical service technicians
• Answer customer calls and provide professional customer service
• Coordinate daily technician schedules and communicate changes
• Create and maintain work orders and service records
• Review completed work orders for accuracy and prepare invoices
• Assist with accounts receivable and customer billing questions
• Coordinate and track estimates and follow up on open proposals
• Coordinate materials, purchase orders, permits, and inspections
• Communicate with customers, technicians, vendors, and management
• Assist with service reporting and department organization
• Support the VP/General Manager with daily service department needs

Skills

Administrative experience

Scheduling experience

Customer service

Microsoft Office

Communication skills

Time management

Attention to detail

Education

High school diploma or equivalent

Job description

The Service Administrator is responsible for the day-to-day administrative coordination of the electrical contractor’s service department. This position serves as the primary link between customers, field technicians, the Lead Service Technician/Estimator, vendors, and the VP/General Manager.

The Service Administrator ensures service calls are scheduled and dispatched efficiently, customers receive timely communication, work orders are accurate and complete, materials and documentation are coordinated, and completed work is processed promptly for billing.

This position is a key part of maintaining an organized, responsive, and profitable service operation.

Key Responsibilities:

• Schedule and dispatch electrical service technicians
• Answer customer calls and provide professional customer service
• Coordinate daily technician schedules and communicate changes
• Create and maintain work orders and service records
• Review completed work orders for accuracy and prepare invoices
• Assist with accounts receivable and customer billing questions
• Coordinate and track estimates and follow up on open proposals
• Coordinate materials, purchase orders, permits, and inspections
• Communicate with customers, technicians, vendors, and management
• Assist with service reporting and department organization
• Support the VP/General Manager with daily service department needs

Qualifications:

• High school diploma or equivalent required.
• 2+ years of administrative, scheduling, customer service, construction, electrical, HVAC, plumbing, or related experience preferred.
• Experience working for an electrical, HVAC, plumbing, mechanical, or other construction contractor
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and accuracy.
• Comfortable communicating with customers, technicians, vendors, and management.
• Proficiency with Microsoft Office and willingness to learn company-specific software.
• Ability to maintain confidentiality and handle sensitive information professionally.

Working Conditions:

Service Administrator usually spend most of their time in a clean, well-lit, and comfortable environment.