Electrical Manager

Ballard Natural Gas Service; Washington; On-site; USD 98,000 - 132,000; Full time

Job summary

Ballard Natural Gas Service is seeking an experienced Electrical Manager to lead and grow our residential electrical service division in Washington. This role combines technical leadership with people management and revenue responsibility.

You will supervise the daily operations, coach electricians, monitor KPIs, and align the team with safety and quality standards while expanding market presence. Competitive base salary with bonus potential.

Qualifications

• Current Washington electrical license is required (minimum O2).
• Electrical Administrator license strongly preferred.

Responsibilities

• Lead day-to-day operations of the residential electrical service department.
• Drive growth, revenue, profitability, and department performance.
• Coach and develop field technicians to meet performance expectations.
• Monitor KPIs: revenue, average ticket, conversion, productivity, callbacks, customer satisfaction.
• Conduct ride-alongs, coaching, training, and performance reviews.
• Ensure service technicians provide thorough evaluations and options.

Skills

Electrical licensing

Leadership

Residential service

KPIs & business metrics

Coaching & development

Team leadership

Code compliance

Job description

Ballard Natural Gas is looking for an experienced Electrical Manager to lead and grow our residential electrical service division.

Office Address: 2027 196th St SW Suite A101, Lynnwood, WA 98036

About the Role

This is not just a technical management position. We are looking for a proven leader who understands the residential service industry, knows how to develop electricians, drive performance, create accountability, and grow a successful electrical department.

Responsibilities

• Lead the day-to-day operations of our residential electrical service department
• Drive growth, revenue, profitability, and overall department performance
• Lead, coach, develop, and hold electricians accountable to performance expectations
• Monitor key department KPIs, including revenue, average ticket, conversion, productivity, callbacks, and customer satisfaction
• Conduct regular ride-alongs, coaching sessions, training, and performance reviews
• Ensure technicians provide customers with thorough evaluations, appropriate options, and exceptional service
• Recruit, onboard, train, and retain high-performing electrical professionals
• Partner with Dispatch and Customer Service to maximize technician capacity and maintain an efficient service board
• Maintain strong knowledge of local electrical codes, permitting requirements, inspections, and industry standards
• Ensure all electrical work meets company quality and safety standards
• Identify opportunities to expand electrical services and increase market penetration
• Build processes and accountability that support continued growth of the electrical division
• Work closely with company leadership to establish department goals, budgets, staffing plans, and growth strategies

Qualifications

• Current Washington electrical license required — minimum O2 license
• Electrical Administrator license strongly preferred
• O1 license strongly preferred
• Previous electrical management or leadership experience required
• Strong background in residential electrical service
• Thorough knowledge of residential electrical systems, codes, permitting, and requirements in the local market
• Proven ability to lead, coach, and develop field technicians
• Strong understanding of the business side of residential home services, including KPIs, revenue, productivity, and profitability
• Ability to create accountability while maintaining a positive, high-performing team culture
• Strong organizational, communication, and problem-solving skills
• Comfortable working in a fast-paced, growth-focused environment

Pay range and compensation package

$115,000 annual base salary + bonus potential

This position offers the opportunity to significantly impact the growth and success of our electrical division.

Equal Opportunity Statement

We are looking for more than someone to simply manage the schedule. We want a leader who can take ownership of the electrical department and drive it forward.

You’ll have the opportunity to build a strong team, develop technicians, improve operations, grow revenue, and help shape the future of our residential electrical business.