Electrical Service Manager

Pacific Heating & Cooling

Lakewood (WA)

On-site

USD 93,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Top-tier compensation

Employer-paid health/dental/vision

401(k) with match

Company-provided vehicle

Paid time off

Job summary

Pacific Heating & Cooling in Lakewood, WA is seeking an Electrical Service Manager to build and lead the Residential Electrical Department, blending operations and technical expertise to deliver reliable service.

You will recruit, coach, and retain top electricians, implement standard procedures, ensure NEC compliance, and drive department growth in coordination with HVAC and Plumbing teams. This in-person role offers competitive compensation and a comprehensive benefits package.

Qualifications

Washington State EL01 or EL02 Electrical License in good standing.
Minimum of five years of residential electrical service and installation experience.
Minimum of three years of leadership, supervisory, or management experience within the electrical industry.
Demonstrated experience leading, coaching, and developing employees.
Strong understanding of residential electrical systems, troubleshooting, panel upgrades, service changes, and code compliance.
Thorough knowledge of NEC, WA L&I regulations, and local permitting requirements.
Valid WA Driver License with clean record.
Ability to pass background checks and pre-employment screenings.

Responsibilities

Lead the development and growth of Pacific Heating & Cooling's Residential Electrical Department.
Build a team of skilled electricians through recruiting, onboarding, coaching and retention.
Implement department operating procedures and service standards aligned with company practices.
Establish a culture of accountability, safety, and continuous improvement.
Collaborate with General Manager on growth opportunities and staffing needs.
Coordinate with HVAC and Plumbing teams for seamless customer experience and cross-training.
Support development of maintenance agreements, pricing strategies, and long-term growth.
Ensure tools, equipment, and resources meet operational needs.
Stay current on industry trends and best practices.

Skills

Leadership

Electrical knowledge

Regulatory compliance

Recruiting/Developing

Customer service orientation

Education

Electrical license EL01/EL02 (WA)

Tools

ServiceTitan

Field service software

Job description

Job description:

As Pacific Heating & Cooling continues to expand its residential home services, the Electrical Service Manager will play a key leadership role in developing the Residential Electrical Department into a high-performing and profitable division. This hands-on leadership role blends operations and technical expertise, with a focus on recruiting and developing a skilled team, establishing effective processes, ensuring compliance with Washington State regulations and electrical codes, and delivering an exceptional customer experience.

Responsibilities include:

Lead the development and continued growth of Pacific Heating & Cooling's Residential Electrical Department.
Build a team of skilled, customer-focused electricians by recruiting, hiring, onboarding, coaching, and retaining top talent.
Implement and reinforce department operating procedures, service standards, and best practices that align with Pacific Heating & Cooling's expectations and proven practices used by leading residential electrical service companies.
Establish a culture of accountability, professionalism, safety, and continuous improvement.
Partner with the General Manager to identify opportunities for department growth, expanded service offerings, staffing needs, and operational improvements.
Work collaboratively with the HVAC and Plumbing departments to provide a seamless customer experience and identify opportunities for cross-training and cross-selling.
Support the development of electrical maintenance agreements, service offerings, pricing strategies, and long-term department growth initiatives.
Ensure the department has the tools, equipment, inventory, and resources necessary to operate efficiently and deliver exceptional customer service.
Stay current on industry trends, emerging technologies, and best practices to help position Pacific Heating & Cooling as a leader in residential electrical services.

Qualifications & Requirements

Washington State EL01 or EL02 Electrical License in good standing.
Minimum of five years of residential electrical service and installation experience.
Minimum of three years of leadership, supervisory, or management experience within the electrical industry.
Demonstrated experience leading, coaching, and developing employees.
Strong understanding of residential electrical systems, troubleshooting, panel upgrades, service changes, and code compliance.
Thorough knowledge of the National Electrical Code (NEC), Washington State Labor & Industries regulations, and local permitting requirements.
Valid Washington State Driver License with an acceptable driving record.
Ability to successfully pass a background check and any required pre-employment screenings.

Preferred Qualifications

Previous experience managing a residential electrical service department.
Experience helping launch, grow, or significantly expand an electrical service operation.
Experience with ServiceTitan or similar field service management software.
Strong understanding of departmental financials, including budgets, profit and loss statements, labor management, and key performance indicators.
Experience with technician performance coaching, ride-alongs, recruiting, interviewing, and employee development.
Knowledge of flat-rate pricing, residential service sales, and customer experience best practices.
Experience with electrical service replacements, standby generators, EV chargers, surge protection, and other residential electrical upgrades.

Leadership Expectations

The successful candidate will demonstrate the ability to:

Lead with integrity and professionalism.
Build trust and accountability within the team.
Coach and develop employees through regular feedback and field coaching.
Make sound operational and financial decisions.
Effectively communicate with employees, customers, and leadership.
Hold team members accountable to established company standards and performance expectations.
Promote a positive culture focused on safety, quality, customer satisfaction, and continuous improvement.

Why Join Pacific Heating & Cooling

At Pacific Heating & Cooling, our mission is built on a Win3 culture - ensuring success for our customers, our employees, and our company. As a family-owned and operated business, we treat each team member as part of our extended family.

We offer:

Top-tier compensation (based on experience)
100% employer-paid medical, dental, and vision premiums for employees
50% employer-paid premiums for family members
Paid vacation, holidays, personal, and sick time
401(k) with employer matching and profit sharing
Life insurance and long-term care insurance
Company-provided vehicle and vehicle allowance
Company-paid training and development
Company events, family-friendly gatherings, and twice-monthly company breakfast

Compensation & Benefits

Salary: $93,000-$110,000 annually, DOE
Comprehensive benefits package including:
401(k) with matching
Medical, dental, and vision insurance
Paid time off
Employee discount
Life insurance

Benefits are subject to eligibility requirements and company policies.

Schedule & Location

Full-time: Monday-Friday
Day shift: 7:00 am - 4:00 pm
In-person position
Lakewood, WA (relocation required prior to start)

Pacific Heating & Cooling was founded in 1984 with a simple promise: deliver comfort you can count on, with service that never cuts corners. That promise still guides every decision we make today.

While many HVAC companies have sold to private equity firms, we've remained proudly family-owned, community-centered, and locally operated. This stability allows us to focus on what matters most: our team members, our customers, and the neighborhoods we serve.

We're still guided by the same values that built this company:Integrity, Compassion, Teamwork and Excellence. And we're still doing the work the right way - every home, every visit.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Benefits: