Electrical Field Service Engineer - Start-Up & Commissioning

Industrial Electric Manufacturing; Columbus (OH); On-site; USD 52,000 - 80,000; Full time

Job summary

Industrial Electric Manufacturing seeks a Field Service Representative to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment in various customer sites. The role requires diagnosing moderately complex issues with minimal supervision and may involve mentoring entry-level technicians.

Travel up to 75% may be required to customer sites and regional offices.

Qualifications

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems preferred.
• 1+ years of experience supporting switchgear start-up and commissioning required.
• Minimum of 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem‑solving, and troubleshooting skills required.
• Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
• Ability to work independently with minimal supervision and elevate issues appropriately when additional support is needed.
• Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow‑up items.
• Ability to assist with training, mentoring, or shadowing Field Service Technicians as needed.

Responsibilities

• Independently perform start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
• Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bar, subpanels, control components, power cabling, and control wiring.
• Attend project meetings and support coordination with contractors, clients, Project Managers, and internal IEM teams.
• Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
• Troubleshoot electrical circuits, control wiring, and networking equipment.
• Coordinate with Project Managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer-reported issues in the field.
• Accurately document service activities, root cause analysis, corrective actions, parts usage, open items, and follow-up requirements.
• Assist with training, mentoring, shadowing, or on-the-job support for Field Service Technicians, as needed.
• Perform other duties as assigned by management.

Education

Associate degree or equivalent experience

Tools

Electrical testing equipment

Job description

Industrial Electric Manufacturing seeks a Field Service Representative to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment in various customer sites. The role requires diagnosing moderately complex issues with minimal supervision and may involve mentoring entry-level technicians.

Travel up to 75% may be required to customer sites and regional offices.