Senior Electrical Field Service Engineer

Industrial Electric Mfg. (IEM); Shippingport (PA); On-site; USD 70,000 - 100,000; Full time

Job summary

Industrial Electric Mfg. (IEM) is seeking a Senior Field Service Representative to perform advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment at customer sites.

The role requires independent work with limited supervision, mentoring of Field Service Technicians, and coordination with Project Managers and internal teams to resolve complex field issues. Occasional travel up to 75% is anticipated.

Qualifications

• Associate degree or equivalent experience in power distribution systems preferred.
• Minimum 3+ years of related electrical, mechanical, technical, manufacturing, commissioning, or field service experience preferred.
• Ability to independently troubleshoot and resolve complex electrical, mechanical, or commissioning issues in the field.
• Ability to read and interpret electrical wiring diagrams, schematics, and service documents.
• Strong diagnostic, problem-solving, and troubleshooting skills.

Responsibilities

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
• Install, modify, inspect, and support electrical or mechanical components and subassemblies.
• Lead or support complex field service activities, including high-priority customer issues and escalated concerns.
• Attend project meetings and coordinate with contractors, clients, PMs, and internal teams.
• Analyze system failures, identify root causes, and determine corrective actions.
• Troubleshoot electrical circuits, control wiring, and networking equipment in the field.
• Coordinate with internal teams to resolve field issues and document actions.
• Document service activities, root cause analysis, and follow-up items accurately.
• Provide technical guidance and training to Field Service staff as needed.
• Perform other duties as assigned by management.

Skills

Advanced technical knowledge

Safety compliance

Diagnostics

Documentation

Communication

Teamwork

Customer focus

Independence

Mentorship

Quality of work

Education

Associate degree or equivalent

3+ years field service experience

Reading electrical diagrams

Electrical safety knowledge

Tools

Electrical testing equipment

Hand and power tools

Job description

Industrial Electric Mfg. (IEM) is seeking a Senior Field Service Representative to perform advanced start-up, commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment at customer sites.

The role requires independent work with limited supervision, mentoring of Field Service Technicians, and coordination with Project Managers and internal teams to resolve complex field issues. Occasional travel up to 75% is anticipated.