Electrical Counter Specialist — Quick Quotes & Service

Shepherd Electric Company; Sterling, Northern (VA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Shepherd Electric Supply in Sterling, VA is seeking a Counter Sales Representative to greet customers, identify parts, and process orders with accuracy. You will provide quotes, build relationships, and represent the company professionally daily at the counter.

Ideal candidates have 1–3 years in the electrical industry, strong computer skills, and a readiness to learn. Bilingual Spanish is a plus; the role is full-time, onsite, with a Monday–Friday schedule and 6:00am–3:00pm hours.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in the electrical industry preferred; attitude and reliability matter more than years.
• Proficiency with computers; familiarity with Eclipse software is a plus.
• Bilingual (Spanish) proficiency is a plus.

Responsibilities

• Customer Experience & Sales Support: Assist walk-in and call-in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close — no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication.
• Product Knowledge & Accuracy: Develop and maintain working knowledge of electrical products across multiple product lines.
• Identify parts correctly so customers get what they need the first time.
• Support accurate order processing so transactions are right before they leave the counter.
• Participate in ongoing product training to stay sharp and current.
• Team & Branch Support: Collaborate with branch teammates in a fast-paced environment.
• Support multiple product lines and adapt to shifting priorities across the day.
• Complete tasks assigned by branch leadership with ownership and follow-through.

Skills

Customer service

Communication

Attention to detail

Teamwork

Spanish (bonus)

Education

High school diploma or equivalent

Tools

Eclipse software

Job description

Shepherd Electric Supply in Sterling, VA is seeking a Counter Sales Representative to greet customers, identify parts, and process orders with accuracy. You will provide quotes, build relationships, and represent the company professionally daily at the counter.

Ideal candidates have 1–3 years in the electrical industry, strong computer skills, and a readiness to learn. Bilingual Spanish is a plus; the role is full-time, onsite, with a Monday–Friday schedule and 6:00am–3:00pm hours.