Electrical Counter Sales Specialist

Shepherd Electric Supply; Sterling (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Shepherd Electric Supply in Sterling, IL is seeking a Counter Sales Representative to be the face of the branch, assisting walk-in and call-in customers with part identification, product selection, and order processing.

The role emphasizes accurate quotes, quick product identification, building relationships with contractors and facility managers, and representing Shepherd professionally in every interaction.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of experience in the electrical industry preferred; attitude and reliability matter more than years.
• Proficiency in computer usage; familiarity with Eclipse software is a plus.
• Bilingual (Spanish) proficiency is a plus.
• Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70 lbs.
• Strong attention to detail and commitment to getting things right the first time.
• Dependable attendance and a team-oriented mindset.
• Ability to successfully complete pre-employment screening requirements.

Responsibilities

• Assist walk-in and call-in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close - no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction - appearance, conduct, and communication.
• Develop and maintain working knowledge of electrical products across multiple product lines.
• Identify parts correctly so customers get what they need the first time.
• Support accurate order processing so transactions are right before they leave the counter.
• Participate in ongoing product training to stay sharp and current.
• Collaborate effectively with branch teammates in a fast-paced environment.
• Support multiple product lines and adapt to shifting priorities across the day.
• Complete tasks assigned by branch leadership with ownership and follow-through.
• Flag issues early - stock shortfalls, order concerns, customer escalations - before they compound.

Skills

Computer usage

Eclipse software

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Eclipse software

Job description

Shepherd Electric Supply in Sterling, IL is seeking a Counter Sales Representative to be the face of the branch, assisting walk-in and call-in customers with part identification, product selection, and order processing.

The role emphasizes accurate quotes, quick product identification, building relationships with contractors and facility managers, and representing Shepherd professionally in every interaction.