Counter Sales Pro — Electrical Supply

Shepherd Electric Supply; Frederick (MD); On-site; USD 28,000 - 32,000; Full time

Job summary

Shepherd Electric Supply in Frederick, MD is seeking a Counter Sales Representative to be the face of the branch for walk-in and call-in customers, provide accurate quotes, identify parts, and process orders.

You will build customer relationships, support multiple product lines, use Eclipse to check availability and pricing, and strive for right product on first look. This role offers weekday hours and competitive hourly pay.

Qualifications

• High school diploma or equivalent required.
• 1–3 years in the electrical industry preferred; attitude and reliability matter more than years.
• Proficiency in computer usage; familiarity with Eclipse software is a plus.
• Bilingual (Spanish) proficiency is a plus.

Responsibilities

• Assist walk‑in and call‑in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close — no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication.
• Identify upsell and cross‑sell opportunities that serve the customer’s project needs, not just the immediate order.

Skills

Customer service

Attention to detail

Communication

Spanish (optional)

Education

High school diploma or equivalent

Tools

Eclipse

Job description

Shepherd Electric Supply in Frederick, MD is seeking a Counter Sales Representative to be the face of the branch for walk-in and call-in customers, provide accurate quotes, identify parts, and process orders.

You will build customer relationships, support multiple product lines, use Eclipse to check availability and pricing, and strive for right product on first look. This role offers weekday hours and competitive hourly pay.