Electrical Counter Specialist - Customer Focused

Shepherd Electric Supply; Sterling (VA); On-site; USD 28,000 - 39,000; Full time

Job summary

Shepherd Electric Supply in Sterling, VA is seeking a Counter Sales Representative to assist customers with part identification, product selection, and order processing. You will provide accurate quotes, close sales, and build lasting relationships with contractors and facility managers.

The role requires representing the company professionally, maintaining product knowledge, and collaborating with the branch team in a fast-paced environment.

Qualifications

• Experience in retail or counter sales preferred.
• Strong communication and product knowledge in electrical supplies.

Responsibilities

• Assist walk-in and call-in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close — no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication.
• Develop and maintain working knowledge of electrical products across multiple product lines.
• Identify parts correctly so customers get what they need the first time.
• Support accurate order processing so transactions are right before they leave the counter.
• Participate in ongoing product training to stay sharp and current.
• Collaborate effectively with branch teammates in a fast-paced environment.

Job description

Shepherd Electric Supply in Sterling, VA is seeking a Counter Sales Representative to assist customers with part identification, product selection, and order processing. You will provide accurate quotes, close sales, and build lasting relationships with contractors and facility managers.

The role requires representing the company professionally, maintaining product knowledge, and collaborating with the branch team in a fast-paced environment.