Counter Sales Representative

Shepherd Electric Company, LLC.; Frederick (MD); On-site; USD 27,552 - 31,684; Full time

Job summary

Shepherd Electric Company, LLC. in Frederick, Maryland, is looking for a Counter Sales Representative. This position is crucial as you will be the face of Shepherd, handling customer inquiries and ensuring they receive the right products promptly.

The ideal candidate has a high school diploma, preferably with experience in the electrical industry, and the ability to provide excellent customer service. Proficiency in Eclipse software is a plus. Enjoy a great work schedule and an hourly pay rate of $20.00 to $23.00 based on experience.

Qualifications

• 1–3 years of experience in the electrical industry preferred.
• Strong attendance and team-oriented mindset are essential.
• Physical ability to lift items up to 70lbs.

Responsibilities

• Assist customers with part identification and order processing.
• Provide accurate quotes and maintain customer relationships.
• Navigate Eclipse to check product availability and pricing.

Skills

Customer service excellence

Product knowledge

Attention to detail

Proficiency in computer usage

Bilingual Spanish proficiency

Education

High school diploma or equivalent

Tools

Eclipse software

Job description

About Shepherd Electric Supply

Since 1892, Shepherd Electric Supply has been the first call when complex, time‑critical electrical challenges need to be solved and reliability truly matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we’ll come through. Our success comes from people who take pride in doing things the right way ‑ safely, accurately, and with care for teammates and customers alike.

Why This Role Matters

Counter Sales is where Shepherd’s reputation is made and kept ‑ one transaction at a time. When customers walk through the door or call in with a time‑sensitive need, the Counter Sales Representative is the face of Shepherd: knowledgeable, dependable, and ready to help. Accurate quotes, quick product identification, and excellent customer care build loyalty and strengthen the relationships that drive Shepherd’s growth. This is not a passive role. You are the first voice and the last impression. Every interaction is an opportunity to demonstrate Shepherd shows up ‑ and keeps showing up.

Work Schedule

Monday – Friday, 7:00am – 4:00pm.

Compensation

The expected pay rate for this position is $20.00 – $23.00 per hour, depending on experience.

Key Outcomes

• Assist walk‑in and call‑in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close ‑ no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction – appearance, conduct, and communication.
• Identify upsell and cross‑sell opportunities that serve the customer’s project needs, not just the immediate order.
• Maintain product knowledge and accuracy across multiple lines.
• Using Eclipse confidently to look up product availability, pricing, and order history.
• Support a fast‑paced branch, adapt to shifting priorities, and collaborate effectively.
• Complete tasks assigned by branch leadership with ownership and follow‑through.
• Flag issues early – stock shortfalls, order concerns, customer escalations – before they compound.

Success Metrics (After 90 days)

• Customers are greeted promptly and leave with the right product and a positive experience.
• Quotes and orders are processed accurately – rework and returns tied to counter errors are rare.
• Ability to identify common electrical products and navigate the Eclipse system confidently.
• Teammates and supervisors trust that your counter runs without close supervision.
• Actively building customer relationships that generate repeat business.

Who Thrives Here

• Enjoy helping people and take satisfaction in solving problems quickly.
• Take pride in accuracy and care whether things are done right.
• Dependable, organized, and steady under pressure.
• Communicate clearly and speak up when something is off.
• Eager to learn the electrical industry and grow expertise over time.
• Treat every customer interaction as a chance to strengthen a relationship, not just close a transaction.
• Hold oneself to a standard even when no one is watching.

Qualifications & Requirements

• High school diploma or equivalent required.
• 1–3 years of experience in the electrical industry preferred; attitude and reliability matter more than years.
• Proficiency in computer usage; familiarity with Eclipse software is a plus.
• Bilingual (Spanish) proficiency is a plus.
• Physical ability to stand, walk, bend, stoop, climb ladders, and lift items up to 70lbs.
• Strong attention to detail and commitment to getting things right the first time.
• Dependable attendance and a team‑oriented mindset.
• Ability to successfully complete pre‑employment screening requirements.

Legal and Equal Opportunity

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, or any other needs of the business. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case‑by‑case basis. Equal Opportunity Employer / Vet / Disabled.