Counter Sales Representative

Shepherd Electric Supply; Sterling (VA); On-site; USD 28,000 - 39,000; Full time

Job summary

Shepherd Electric Supply in Sterling, VA is seeking a Counter Sales Representative to assist customers with part identification, product selection, and order processing. You will provide accurate quotes, close sales, and build lasting relationships with contractors and facility managers.

The role requires representing the company professionally, maintaining product knowledge, and collaborating with the branch team in a fast-paced environment.

Qualifications

• Experience in retail or counter sales preferred.
• Strong communication and product knowledge in electrical supplies.

Responsibilities

• Assist walk-in and call-in customers with part identification, product selection, and order processing.
• Provide accurate quotes and follow through to close — no dropped handoffs.
• Build strong customer relationships that bring contractors and facility managers back by name.
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication.
• Develop and maintain working knowledge of electrical products across multiple product lines.
• Identify parts correctly so customers get what they need the first time.
• Support accurate order processing so transactions are right before they leave the counter.
• Participate in ongoing product training to stay sharp and current.
• Collaborate effectively with branch teammates in a fast-paced environment.

Job description

About Shepherd Electric Supply

Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved and reliability truly matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we’ll come through.

About Shepherd Electric Supply

Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved and reliability truly matters. We move materials accurately and on time so contractors stay on schedule, projects stay on track, and customers never have to wonder if we’ll come through.

Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.

Why This Role Matters

Counter Sales is where Shepherd’s reputation is made and kept — one transaction at a time. When customers walk through the door or call in with a time-sensitive need, the Counter Sales Representative is the face of Shepherd: knowledgeable, dependable, and ready to help.

When quotes are accurate, products are identified quickly, and customers feel taken care of, they come back. This role protects revenue, builds loyalty, and strengthens the relationships that drive Shepherd’s growth.

Work Shift And Hours

• Monday - Friday, 6:00am - 3:00pm

Compensation Details

• The expected pay rate for this position is starting at $22.00 per hour depending on experience.

Customer Experience & Sales Support

• Assist walk-in and call-in customers with part identification, product selection, and order processing
• Provide accurate quotes and follow through to close — no dropped handoffs
• Build strong customer relationships that bring contractors and facility managers back by name
• Represent Shepherd professionally in every interaction — appearance, conduct, and communication

Product Knowledge & Accuracy

• Develop and maintain working knowledge of electrical products across multiple product lines
• Identify parts correctly so customers get what they need the first time
• Support accurate order processing so transactions are right before they leave the counter
• Participate in ongoing product training to stay sharp and current

Team & Branch Support

• Collaborate effectively with branch teammates in a fast-paced environment
• Support multiple product lines and adapt to shifting priorities across the day