Electrical Counter Sales Specialist

US-Electrical-Services-2; Pittsfield (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Matching 401(k)

Company-paid Life Insurance + (AD&D)

Supplemental Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Employee Assistance Program (EAP)

Voluntary Benefits including identity盗

Job summary

U.S. Electrical Services, Inc. (USESI) is seeking a motivated Counter Sales Associate in Pittsfield, MA.

You will assist customers at the counter, via phone, and by email, manage orders, quotes, returns, and transfers, and support warehouse tasks to ensure smooth operations and customer satisfaction. The role requires a high school diploma, customer service experience, and the ability to lift up to 50 pounds.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience is essential.
• Electrical product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Must be able to lift up to 50 pounds and work in warehouse conditions.
• Eagerness to learn and thrive in a team-oriented environment.

Responsibilities

• Assist customers promptly at the sales counter, by phone, and through email.
• Create and manage sales orders, returns (RGAs), and inventory transfers.
• Provide quotes, place and process orders, and support walk-in customers.
• Maintain a clean and organized counter and warehouse area.
• Support order fulfillment, including stock placement, will call preparation, and general warehouse tasks.
• Proactively track and follow up on orders to ensure customer satisfaction.
• Operate warehouse equipment safely and follow all company procedures.
• Expand customer base and grow counter sales and profits.
• Other duties assigned by the manager.

Skills

Customer service experience

Electrical product knowledge

Strong communication

Problem-solving

Team-oriented

Education

High school diploma or equivalent

Job description

U.S. Electrical Services, Inc. (USESI) is seeking a motivated Counter Sales Associate in Pittsfield, MA.

You will assist customers at the counter, via phone, and by email, manage orders, quotes, returns, and transfers, and support warehouse tasks to ensure smooth operations and customer satisfaction. The role requires a high school diploma, customer service experience, and the ability to lift up to 50 pounds.