Electrical Counter Sales Pro - Quick Quotes & Service

U.S. Electrical Services, Inc.; Pittsfield (MA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Medical, Dental, Vision, Rx coverage

Matching 401(k)

Company-paid Life Insurance + (AD&D)

Short and Long Term Disability

Flexible Spending Accounts

EAP

Parental Leave

Job summary

U.S. Electrical Services, Inc. (USESI) invites you to join our Pittsfield counter team as a Counter Sales Associate. This role provides customer service at the sales counter, by phone and email, with opportunities to manage orders and improve inventory flow.

You will work in a warehouse environment, lift up to 50 pounds, and help expand counter sales while learning electrical products from a supportive, growing organization.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience is essential.
• Electrical product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic math skills and comfort using web browsers and data entry tools.
• Must be able to lift up to 50 pounds and work in warehouse conditions.
• Eagerness to learn and thrive in a team-oriented environment.

Responsibilities

• Assist customers promptly at the sales counter, by phone, and through email.
• Create and manage sales orders, returns (RGAs), and inventory transfers.
• Provide quotes, place and process orders, and support walk-in customers.
• Maintain a clean and organized counter and warehouse area.
• Support order fulfillment, including stock placement, will call preparation, and general warehouse tasks.
• Proactively track and follow up on orders to ensure customer satisfaction.
• Operate warehouse equipment safely and follow all company procedures.
• Expand customer base and grow counter sales and profits.
• Other duties assigned by the manager.

Skills

Customer service

Communication

Problem solving

Data entry

Basic math

Education

High school diploma or equivalent

Job description

U.S. Electrical Services, Inc. (USESI) invites you to join our Pittsfield counter team as a Counter Sales Associate. This role provides customer service at the sales counter, by phone and email, with opportunities to manage orders and improve inventory flow.

You will work in a warehouse environment, lift up to 50 pounds, and help expand counter sales while learning electrical products from a supportive, growing organization.