Electric Motors Service Engineer I

WEG Company; Duluth, Northern (MN, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Disability insurance

Job summary

WEG Electric Corp. seeks a Service Engineering Specialist I - Electric Motors to support WEG products by providing technical troubleshooting, startup assistance, warranty evaluation, and post-sales technical support to customers, distributors, and field personnel.

Ideal candidates have a background in electric motors or related technical disciplines and 1+ years in technical support or industrial maintenance. This position offers growth within a global leader in electric motors.

Qualifications

• Bachelor's degree in engineering preferred.
• Associate degree or technical certification in Electrical Systems, Electronics, or related field preferred.
• High School Diploma or GED required.

Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals.
• Performs root cause analysis to determine whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Education

Bachelor's degree in engineering

Associate degree or technical certification in Electrical Systems or related field

High School Diploma or GED

Job description

WEG Electric Corp. seeks a Service Engineering Specialist I - Electric Motors to support WEG products by providing technical troubleshooting, startup assistance, warranty evaluation, and post-sales technical support to customers, distributors, and field personnel.

Ideal candidates have a background in electric motors or related technical disciplines and 1+ years in technical support or industrial maintenance. This position offers growth within a global leader in electric motors.