Industrial Tech Support Specialist – Electrical

weg; Duluth (GA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Job summary

WEG Electric Corp. in the United States seeks a Technical Support Specialist - Industrial Products to troubleshoot, start-up, and support WEG motors and drives for customers, distributors, and field personnel.

The role requires a background in electrical/electronic systems, mechatronics, or related technical fields, plus strong communication and documentation skills. You will collaborate with service teams and support engineers in a fast-paced environment.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
• Effective verbal and written communication skills.
• Ability to diagnose and resolve technical issues while providing excellent customer support.

Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Skills

Troubleshooting

Electrical systems

Schematics reading

Communication

Documentation

Customer support

Education

Associate degree or technical certification in Electrical Systems/Mechatronics

High School Diploma or GED

Job description

WEG Electric Corp. in the United States seeks a Technical Support Specialist - Industrial Products to troubleshoot, start-up, and support WEG motors and drives for customers, distributors, and field personnel.

The role requires a background in electrical/electronic systems, mechatronics, or related technical fields, plus strong communication and documentation skills. You will collaborate with service teams and support engineers in a fast-paced environment.