Service Engineering Specialist I - Electric Motors

WEG Company; Duluth, Northern (MN, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Disability insurance

Job summary

WEG Electric Corp. seeks a Service Engineering Specialist I - Electric Motors to support WEG products by providing technical troubleshooting, startup assistance, warranty evaluation, and post-sales technical support to customers, distributors, and field personnel.

Ideal candidates have a background in electric motors or related technical disciplines and 1+ years in technical support or industrial maintenance. This position offers growth within a global leader in electric motors.

Qualifications

• Bachelor's degree in engineering preferred.
• Associate degree or technical certification in Electrical Systems, Electronics, or related field preferred.
• High School Diploma or GED required.

Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals.
• Performs root cause analysis to determine whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Education

Bachelor's degree in engineering

Associate degree or technical certification in Electrical Systems or related field

High School Diploma or GED

Job description

Career Opportunities with WEG - A First Class Company!

Founded in 1961, WEG is recognized as one of the largest electric machine manufacturers in the world. WEG employs over 47,000 people around the globe and offers a diversified and integrated product line, with sales to more than 135 countries worldwide. Our U.S. operations are growing at an impressive rate and we're looking for talented individuals to help us move forward with this aggressive growth plan. WEG offers competitive compensation, challenging and exciting career options, as well as great benefits, including paid vacation, medical, dental, vision, 401(k), flexible spending accounts, life insurance, and disability.

A Note About Applying at WEG

Over the past several years, WEG has grown through the acquisition of several industry-leading companies. While all roles are part of the WEG organization, hiring is currently managed through separate systems aligned to each business.

Service Engineering Specialist I - Electric Motors

WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist - Electric Motors. In this role, you will support WEG electric motors and related industrial products by providing technical troubleshooting, startup assistance, warranty evaluation, repair support, and post-sales technical assistance to customers, distributors, and field service personnel.

This position is ideal for candidates with backgrounds in electric motors, electrical systems, industrial maintenance, electromechanical equipment, or related technical disciplines.

Primary Responsibilities:

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel by phone or email as needed, providing drawings and using available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records call and email details in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs product inspections (static and power test inspections) according to each product's technical manuals. Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Helps the parts department identify parts for customers.
• Provides backup to the Field Service Engineer and Repair Lab Engineer

Knowledge & Skills:

• Basic understanding of electric motor operation, terminology, and troubleshooting principles.
• Strong troubleshooting and problem-solving skills.
• Understanding of electrical and electronic systems.
• Ability to read and interpret schematics, wiring diagrams, drawings, and technical manuals.
• Effective verbal and written communication skills.
• Ability to diagnose and resolve technical issues while providing excellent customer support.
• Experience using computer applications and support databases to document service activities.

Experience:

• 1+ years of experience in technical support, industrial maintenance, electric motors, electromechanical equipment, electrical systems, HVAC, or related technical fields.
• Troubleshooting experience with electrical, electronic, or industrial equipment preferred.
• Experience supporting customers, end users, technicians, or field service personnel is a plus.

Education:

• Bachelor's degree in engineering preferred, or equivalent combination of education and relevant experience.
• Associate degree or technical certification in Electrical Systems, Electronics, Electromechanical Technology, Industrial Systems Technology, Industrial Maintenance, or a related field preferred.
• High School Diploma or GED required.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest electric motor manufacturers in the world, producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the capital goods sector and has five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation, and a full benefits package.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected status.

WEG Electric Corp. is an Affidavitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail] or call 678-534-4252. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Equal Opportunity Employer Veterans/Disabled