Electric Meter & Field Collections Specialist

Consortium; Buffalo (NY); On-site; USD 43,000 - 61,000; Full time

Job summary

National Grid in Buffalo is seeking a Service Representative ANP to manage electric meters and perform field collections at a starting hourly rate of $37.81. You will work under supervision on electric and small commercial utility services, including meter turn-ons/offs and field collection activities.

The role requires a valid driver’s license and a high school diploma or GED, plus strong customer service and communication skills.

Qualifications

• Must pass validated aptitude test.
• Background in residential/commercial electrical preferred.
• Excellent customer service and communication skills.
• Able to work all shifts including holidays, nights, weekends, and overtime.
• Must be able to travel for storm call outs.

Responsibilities

• Turn off/on electric meters and perform metering services.
• Conduct field collections for overdue bills.
• Disconnect electric meters (including three-phase).
• Review and process account data.
• Interact with customers and follow regulatory standards/procedures.
• Perform clerical functions and evaluate conditions at customers' premises.
• Make decisions in line with regulations and company policies.
• Conduct health impairment inspections and replevin (socket meters only).
• May be deployed for emergency work to stand by down wires.

Skills

Driver's license

High school diploma

Customer service

Shift flexibility

Electrical knowledge

Travel readiness

Aptitude test

Education

High school diploma or GED

Tools

Hand tools usage

Job description

National Grid in Buffalo is seeking a Service Representative ANP to manage electric meters and perform field collections at a starting hourly rate of $37.81. You will work under supervision on electric and small commercial utility services, including meter turn-ons/offs and field collection activities.

The role requires a valid driver’s license and a high school diploma or GED, plus strong customer service and communication skills.