Electric Meter Field Specialist & Service Rep

National Grid Plc; Buffalo (NY); In loco; USD 43.000 - 61.000; Tempo pieno

Descrizione del lavoro

National Grid is seeking a Service Representative ANP in Buffalo for electric and small commercial utility services. Will perform meter switching, field collections for overdue bills, and general metering tasks under supervision.

The role requires a valid driver’s license, a high school diploma or GED, and the ability to work all shifts, including holidays and overtime. Excellent customer service and communication skills are essential in a unionized environment.

Competenze

• Must have valid driver’s license.
• Must have high school diploma or GED.
• Must pass validated aptitude test.
• Background in residential/commercial electrical is preferred.
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily.
• Must have excellent customer service and communication skills.
• Must be able to interact with customers face to face on a daily basis.
• Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner.
• Have the ability to travel during company 'call outs' for storm

Mansioni

• Turn off and on electric meters and conduct field collections for overdue bills.
• Disconnect electric meters including three-phase.
• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform metering services activities including, but not limit to the following:
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only)
• May also be deployed for emergency work to stand by down wires.

Conoscenze

Valid driver's license

Customer service

Communication skills

Shift work flexibility

Formazione

High school diploma or GED

Descrizione del lavoro

National Grid is seeking a Service Representative ANP in Buffalo for electric and small commercial utility services. Will perform meter switching, field collections for overdue bills, and general metering tasks under supervision.

The role requires a valid driver’s license, a high school diploma or GED, and the ability to work all shifts, including holidays and overtime. Excellent customer service and communication skills are essential in a unionized environment.