Service Representative ANP

National Grid Plc; Buffalo (NY); On-site; USD 43,000 - 61,000; Full time

Job summary

National Grid is seeking a Service Representative ANP in Buffalo for electric and small commercial utility services. Will perform meter switching, field collections for overdue bills, and general metering tasks under supervision.

The role requires a valid driver’s license, a high school diploma or GED, and the ability to work all shifts, including holidays and overtime. Excellent customer service and communication skills are essential in a unionized environment.

Qualifications

• Must have valid driver’s license.
• Must have high school diploma or GED.
• Must pass validated aptitude test.
• Background in residential/commercial electrical is preferred.
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily.
• Must have excellent customer service and communication skills.
• Must be able to interact with customers face to face on a daily basis.
• Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner.
• Have the ability to travel during company 'call outs' for storm

Responsibilities

• Turn off and on electric meters and conduct field collections for overdue bills.
• Disconnect electric meters including three-phase.
• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform metering services activities including, but not limit to the following:
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only)
• May also be deployed for emergency work to stand by down wires.

Skills

Valid driver's license

Customer service

Communication skills

Shift work flexibility

Education

High school diploma or GED

Job description

National Grid is presently looking for a Service Representative ANP in our Buffalo location, at a starting hourly rate of $37.81. Our business is seeking a Service Representative that under general supervision will work on electric and small commercial utility services. Turn off and on electric meters and conduct field collections for overdue bills. Perform metering services activities including, but not limit to the following:

• Disconnect electric meters including three-phase.

Also, perform field collections activities including:

• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only)

May also be deployed for emergency work to stand by down wires.

Job Qualifications

• Must have valid driver’s license
• Must have high school diploma or GED
• Must pass validated aptitude test
• Background in residential/commercial electrical is preferred
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily
• Must have excellent customer service and communication skills
• Must be able to interact with customers face to face on a daily basis
• Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner
• Have the ability to travel during company 'call outs' for storm

NOTE: This job is Non-Progression.

NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.

• $37.81/HR

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

We offer a competitive base salary, with annual reviews to ensure it reflects the market rate for your role, skills, knowledge, and experience.

Incentive Pay

Depending on your role, you'll be eligible for an annual performance bonus that rewards your contribution to our success. Your bonus is a percentage of eligible earnings and may vary each year.

Recognition

Our global recognition program lets you thank and reward colleagues for their contributions, along with career milestone awards to celebrate key achievements.

Retirement

We offer a generous pension plan with company contributions up to 12%. For every £1 you contribute, we'll add £2. You can also make extra voluntary contributions to boost your retirement savings.