Service Representative ANP

Consortium; Buffalo (NY); On-site; USD 43,000 - 61,000; Full time

Job summary

National Grid in Buffalo is seeking a Service Representative ANP to manage electric meters and perform field collections at a starting hourly rate of $37.81. You will work under supervision on electric and small commercial utility services, including meter turn-ons/offs and field collection activities.

The role requires a valid driver’s license and a high school diploma or GED, plus strong customer service and communication skills.

Qualifications

• Must pass validated aptitude test.
• Background in residential/commercial electrical preferred.
• Excellent customer service and communication skills.
• Able to work all shifts including holidays, nights, weekends, and overtime.
• Must be able to travel for storm call outs.

Responsibilities

• Turn off/on electric meters and perform metering services.
• Conduct field collections for overdue bills.
• Disconnect electric meters (including three-phase).
• Review and process account data.
• Interact with customers and follow regulatory standards/procedures.
• Perform clerical functions and evaluate conditions at customers' premises.
• Make decisions in line with regulations and company policies.
• Conduct health impairment inspections and replevin (socket meters only).
• May be deployed for emergency work to stand by down wires.

Skills

Driver's license

High school diploma

Customer service

Shift flexibility

Electrical knowledge

Travel readiness

Aptitude test

Education

High school diploma or GED

Tools

Hand tools usage

Job description

Hourly rate: £37.81

Responsibilities include electric meter management and field collections

High school diploma or GED and valid driver’s license required

Must possess excellent customer service and communication skills

About the position:

National Grid is presently looking for a Service Representative ANP in our Buffalo location, at a starting hourly rate of $37.81. Our business is seeking a Service Representative that under general supervision will work on electric and small commercial utility services. Turn off and on electric meters and conduct field collections for overdue bills. Perform metering services activities including, but not limit to the following:

• Disconnect electric meters including three-phase.

Also, perform field collections activities including:

• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only)

May also be deployed for emergency work to stand by down wires.

Job Qualifications:

• Must have valid driver’s license
• Must have high school diploma or GED
• Must pass validated aptitude test
• Background in residential/commercial electrical is preferred
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily
• Must have excellent customer service and communication skills
• Must be able to interact with customers face to face on a daily basis
• Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner
• Have the ability to travel during company 'call outs' for storm

NOTE: This job is Non-Progression.

NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.

• $37.81/HR

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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