Service Representative ANP

National Grid; Buffalo (NY); On-site; USD 43,000 - 61,000; Full time

Job summary

National Grid in Buffalo, NY is seeking a Service Representative ANP to perform metering services and field collections under supervision. The role includes turning meters on/off, connecting single-phase meters, and handling collections activities with adherence to policy and safety standards.

Applicants should have a valid driver's license, a high school diploma or GED, and the ability to work varied shifts, including holidays and weekends.

Qualifications

• Must have valid driver's license.
• Must have high school diploma or GED.
• Must pass validated aptitude test.
• Background in residential/commercial electrical preferred.
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime.
• Working knowledge of collections policies and practices.
• Ability to use hand tools and interact with customers satisfactorily.
• Excellent customer service and communication skills.
• Ability to interact with customers face to face daily.
• Ability to drive all types of vehicles in adverse conditions and travel to storm call-outs.

Responsibilities

• Turn off and on electric meters and connect single-phase meters.
• Disconnect electric meters including three-phase.
• Perform field collections for overdue bills and review account data.
• Interview customers and initiate procedures per policy and regulatory standards.
• Perform necessary clerical functions and evaluate conditions at customer premises.
• Make decisions per applicable regulations and attend standby for emergencies as needed.

Skills

Driver's license

Education credentials

Aptitude test

Electrical/meters knowledge

Customer service

Communication skills

Shift flexibility

Field collections

Hand tools

Travel for call outs

Education

High school diploma or GED

Tools

Hand tools

Job description

About the position:

National Grid is presently looking for a Service Representative ANP in our Buffalo location, at a starting hourly rate of $37.81. Our business is seeking a Service Representative that under general supervision will work on electric and small commercial utility services. Turn off and on electric meters and conduct field collections for overdue bills. Perform metering services activities including, but not limit to the following:

• All Service Representative Helper duties.
• Connect single-phase electric meters.
• Disconnect electric meters including three-phase.

Also, perform field collections activities including:

• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only)

May also be deployed for emergency work to stand by down wires.

Job Qualifications:

• Must have valid driver's license
• Must have high school diploma or GED
• Must pass validated aptitude test
• Background in residential/commercial electrical is preferred
• Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily
• Must have excellent customer service and communication skills
• Must be able to interact with customers face to face on a daily basis
• Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner
• Have the ability to travel during company 'call outs' for storm

NOTE: This job is Non-Progression.

NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.

Salary:

• $37.81/HR

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.