Elections Analyst 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Commonwealth of Pennsylvania’s Department of State seeks an Elections Analyst 1 to support election operations across Pennsylvania. You will work with county election offices, assist voters with election systems, and help improve tools that support staff and voters.

The role combines technical support, training, testing, reporting, and collaboration with internal staff. Responsibilities include responding to support requests, facilitating trainings, developing testing plans, gathering

Qualifications

• One year of professional experience evaluating public programs or information technology systems.
• Bachelor’s degree in public administration, business administration, public policy, political science, or information technology; or an equivalent combination of experience and training.

Responsibilities

• Technical Support: Respond to support requests from county election offices, voters, and Department of State staff.
• Training Delivery: Facilitate training sessions and create presentations, tutorials, manuals, and other learning resources for users.
• System Testing: Develop testing plans, participate in user acceptance testing, and support election-related testing and auditing activities.
• Requirements Analysis: Gather information through research, interviews, surveys, and collaborative sessions to identify system needs and improvements.
• Process Improvement: Recommend changes to business processes, procedures, and information systems that support program and training goals.
• Data Reporting: Maintain databases and spreadsheets, collect and analyze information, and prepare reports, charts, tables, and graphs.

Education

Bachelor’s degree in public administration, business administration, public policy, political science, or information technology

Job description

Join the Department of State as an Elections Analyst 1 and help support election operations across Pennsylvania. In this role, you will work with county election offices, assist users with important election systems, and help improve the tools that support voters and staff. Your ideas and analysis will contribute to meaningful projects that strengthen election administration. If you enjoy solving problems and helping others succeed, this is a great opportunity to make an impact.

As an Elections Analyst 1, you will help support election-related systems, training activities, business process improvements, and customer support services for the Department of State. This role combines technical assistance, research, testing, reporting, and collaboration with county election offices and internal staff. As an Elections Analyst 1, you will perform the following duties:

• Technical Support: Respond to support requests from county election offices, voters, and Department of State staff, maintain support tickets, and **escalate** issues when needed
• Training Delivery: Facilitate training sessions and create presentations, tutorials, manuals, and other learning resources for users
• System Testing: Develop testing plans, participate in user acceptance testing, and support election-related testing and auditing activities
• Requirements Analysis: Gather information through research, interviews, surveys, and collaborative sessions to identify system needs and improvements
• Process Improvement: Recommend changes to business processes, procedures, and information systems that support program and training goals
• Data Reporting: Maintain databases and spreadsheets, collect and analyze information, and prepare reports, charts, tables, and graphs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Telework:You may have the opportunity to work from home (telework) part-time, three days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of professional experience evaluating public programs or information technology systems, and a bachelor’s degree in public administration, business administration, public policy, political science, or information technology; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.