EHR & Workflow Optimization Specialist

Sycuan-Casino; El Cajon (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Sycuan-Casino seeks a Clinical Applications Coordinator to support implementation, configuration, and daily use of clinical application systems such as EHR/EDR. You will train staff, develop templates and reports, and collaborate with Administration, Medical, Pharmacy, and IT to optimize workflows and information flow.

You will evaluate system performance, conduct gap analyses, and support project initiatives under the HIT Manager.

Qualifications

• Essential: High school diploma or GED
• Essential: 3 years of professional CAC experience
• Experience with NextGen EHR, EDR, and PM software
• Working knowledge of HIPAA compliance in a clinical environment
• Desirable: Associates in Information Technology or Health IT
• Desirable: LVN or higher nursing/clinical background
• Desirable: NextGen Certified Professional a plus
• Desirable: Experience in a Tribal or Community Health Clinic

Responsibilities

• Design and deliver role-specific EHR training for clinical and clinical support staff, including onboarding for new EHR/EDR/PM users.
• Develop and maintain training materials, manuals, videos, tip sheets, and standardized reporting guides.
• Adapt training approaches to varying levels of computer literacy and EHR experience.
• Evaluate EHR functionality and system performance to identify deficiencies and improvement opportunities.
• Conduct gap analyses for new software implementations and system upgrades.
• Monitor clinical efficiency and system utilization to recommend enhancements.
• Incorporate user feedback and data to support ongoing system optimization.
• Analyze clinical workflows to identify inefficiencies and improvement opportunities.
• Participate in quality assurance and improvement initiatives related to clinical documentation and EHR use.
• Provide application support for projects under the direction of the HIT Manager and IT teams.
• Collaborate with clinical, administrative, and technical stakeholders to support implementation and optimization efforts.
• Foster an environment that encourages reporting of system issues and improvement suggestions.
• Prepare and submit monthly reports to the HIT Manager and Executive Director.
• Perform Super User responsibilities and other assigned application support duties.

Skills

Autonomy & discretion

Telephone troubleshooting

Quality focus

Flexibility in environment

Team collaboration

Written & verbal instructions

Positive attitude & helpfulness

Education

High school diploma or GED

Associates in Information Technology or Health IT

LVN or higher nursing/clinical background

NextGen Certified Professional (NCP)

Job description

Sycuan-Casino seeks a Clinical Applications Coordinator to support implementation, configuration, and daily use of clinical application systems such as EHR/EDR. You will train staff, develop templates and reports, and collaborate with Administration, Medical, Pharmacy, and IT to optimize workflows and information flow.

You will evaluate system performance, conduct gap analyses, and support project initiatives under the HIT Manager.