EHR/Lab/Pharmacy Support Analyst — Frontline

University of California, Davis; Davis (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

University of California, Davis is seeking a first-tier application support specialist to assist SHCS staff with the Electronic Health Record System (Point and Click), Lab Information System, and Pharmacy System. Support is delivered by phone, email, video conference, and in person.

Under general supervision, you will research and report issues, triage tickets, and coordinate with higher-level teams to resolve problems, contributing to efficient clinical workflows.

Responsibilities

• Provide first-tier application support to SHCS staff around the Electronic Health Record System (Point and Click), Lab Information System and Pharmacy System via telephone, email, video conference and in-person.
• Research and report issues; triage tickets; coordinate with higher-level teams to resolve problems to ensure smooth clinical workflows.

Job description

University of California, Davis is seeking a first-tier application support specialist to assist SHCS staff with the Electronic Health Record System (Point and Click), Lab Information System, and Pharmacy System. Support is delivered by phone, email, video conference, and in person.

Under general supervision, you will research and report issues, triage tickets, and coordinate with higher-level teams to resolve problems, contributing to efficient clinical workflows.