PNC Support Analyst (CLIN APPLICATIONS PROFL 2 HX)

University of California - Davis; Davis (CA); On-site; USD 4,822,000 - 8,603,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Paid time off

Job summary

University of California - Davis is seeking a 100% on-site CLIN APPLICATIONS PROFL 2 HX role to provide first-tier support for SHCS staff across the Electronic Health Record System (Point and Click), Lab Information System, and Pharmacy System. You will troubleshoot, document incidents, and perform data analysis to meet user needs.

The position requires a Bachelor's in IT or related field, EHR experience, strong communication skills, and the ability to translate complex concepts for diverse

Qualifications

• Bachelor's degree in information technology or an equivalent combination of education and experience.
• Experience using an electronic health record system, lab information system or pharmacy management system.
• Experience assimilating technical concepts and explaining to non-technical users.
• Experience independently researching, planning, testing, documenting and resolving incidents and problems.
• Experience communicating with all hierarchical and technical levels within an organization.
• Knowledge of electronic health record systems (Point and Click, Epic, Meditech, etc.)
• Strong problem-resolution skills with the ability to diagnose, test, and implement solutions promptly.
• Strong written and verbal communications skills and ability to translate technical issues for non-technical users.

Responsibilities

• 80% - Clinical and Systems Operational Support and Functional Analysis
• 20% - Access Management

Skills

Communication with non-technical users

Problem resolution

Written and verbal communication

Data analysis and reporting

Education

Bachelor's degree in information technology or equivalent

Tools

ServiceNow

Jira

Job description

Job Summary

Under general supervision of the Director of Support Services and Data Management, provide first-tier application support to SHCS staff around the Electronic Health Record System (Point and Click) Lab Information System and Pharmacy System via telephone, email, video conference and in-person. As a first-tier application support provider, report, research, troubleshoot, adapt software configurations, and resolve problems to meet the needs of SHCS staff. Maintain accurate, effective, and timely incident response documentation in accordance with department policies, procedures, and practices. Perform data analysis and reporting as needed. Participate in meetings and ad hoc workgroups.

Apply By Date

10/28/2026 at 11:59pm

Qualifications

Minimum Qualifications

• Bachelor's degree in information technology or equivalent combination of education and experience in relatable field.
• Experience using an electronic health record system, lab information system or pharmacy management system.
• Experience assimilating technical concepts, terms, and material, and explaining this material to non-technical users.
• Experience independently researching, planning, testing, documenting and resolving incidents and problems.
• Experience communicating with all hierarchical and technical levels within an organization.
• Knowledge of electronic health record systems (Point and Click, Epic, Meditech, etc.)
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner, including the ability to translate technical issues into simple terms for non-technical users.

Preferred Qualifications

• Experience with HIPAA, FERPA and other applicable federal and state medical information confidentiality and security requirements.
• Knowledge of health facility functions and requirements.
• Experience with platforms like ServiceNow or Jira to manage, triage, and track support requests.

Key Responsibilities

• 80% - Clinical and Systems Operational Support and Functional Analysis
• 20% - Access Management

Department Overview

The mission of Student Health and Counseling Services (SHCS) is to provide student-centered integrated services that are inclusive, innovative, and promote health equity, which reduce barriers to physical, emotional, and social wellbeing in support of student success.

SHCS provides primary care, mental health, urgent care, laboratory, pharmacy, health education and counseling services to registered UC Davis students. SHCS serves approximately 300+ patients per day during the school year. SHCS has ~200 staff including managers, senior professionals, professional and support staff, student employees, and doctoral and post doc trainees.

SHCS is accredited by AAAHC (Accreditation Association for Ambulatory Health Care), APA (American Psychological Association), and IACS (International Association for Counseling Services). For more information on the department, see https://shcs.ucdavis.edu.

POSITION INFORMATION

• Salary or Pay Range: $35.00/hr. - $62.45/hr.
• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: CLIN APPLICATIONS PROFL 2 HX
• UC Job Code: 005366
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): Monday-Friday 8AM-5PM
• Location: Davis, CA
• Union Representation: HX-Healthcare Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work occasional overtime on short notice to meet operational needs. Work occasional evenings to attend meetings scheduled after normal work hours.

Special Requirements

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks